I was a resident in landmark place, and as I was moving houses and stressed with luggage and furniture, I had an emergency last minute call to attend work. Ms Nicola Smith was a great help, answered my calls in the weekend, and arranged for my luggage to be collected from the concierge as I won’t be available to hand them in myself!!! Very professional, extremely helpful, and empathic and understanding beyond words!! Thank you for making a stressful event stress free! I would give 10 stars if I could!
I was v grateful to the team at Seraph Management especially Nicola Smith and one of the directors who helped me solve a worrying problem . Indeed I was reassured by them and after they looked into the matter my mind and worries were put to rest . Many Thanks . Babs ALandlord of apartment in Landmark Place.
I am looking to purchase a property in a block of flats managed by Serpah and Nicola went out of her way to provide me with extra information on the building that the estate agent didn't know which has proved extremely helpful
I know Gianni from his previous role managing the property where I live (rented, and then bought). He is unfailingly helpful and thoughtful, and continues to offer sage advise in his new role. I was investigating the issues around physical accessibility to building areas that have steps, and asked Gianni. He responded immediately with a lot of generous detail, showing knowledge of all the subtleties and practicalities that residents might face with various of the options. This is typical of my experience with Gianni - getting issues addressed quickly, and without bureaucracy. Gianni went above and beyond in his support of us as residents here, and I know that many others in the estate also hold him and his work in similar high regard.
The service I have received from Gianni Arrighi has been absolutely excellent - he has simply stepped beyond anything expected while establishing the management support for our RTM company. He has responded to my every inquiry in a remarkably timely manner. Well done.
We are looked after by Nicola at our development. She is very quick to solve any problems we have and is always professional and friendly.
What a difference Nicola has made. She inherited a load of issues from previous colleagues but has worked her way through them. She is tenacious and professional and we can’t speak highly enough of her
I would just like record that Gianni has has made a big difference at City Vizion. He has taken a real interest in the development and the benefits can be seen by all. He has used his calming manner to deal with problems and tried to make himself known, and available, to leaseholders and tenants alike. He has good communication skills and provides excellent reporting to the directors. He has put in place action plans and regularly updates progress. He creates a good working relationship with the contractors and consequently their work is better and more accurate. I am pleased that Gianni is on board
If you need a team of professional, friendly and expert people to manage your property look no further than Seraph Property Management. I was blown away by their knowledge and expertise. Working with the various teams - both at the properties themselves as well as in the office - highlighted how much they care about what they do, that they treat each property in a bespoke way for the best results.
I have had the pleasure of having a working / business relationship with Andrew Southgate for over 5 years. Andrew is a highly diligent property inspector. And has been at the forefront of using the TIM app / software to complete inspections.
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1 St. Martin's Row, Albany Road, Cardiff, CF24 3RP, UK
Website:
http://seraph.pmSeraph Property Management are specialists in residential and block management as well as many aspects of domestic and commercial property maintenance. We adopt a personal approach to managing a property and ask about the individual’s goals as well as thinking about the property over the course of its lifetime. Our clients range from individuals with one property through to letting agents that wish to outsource their management as well as freeholders, leaseholders, developers and receivers of rent. We also work with other management companies to take care of their maintenance and facilities management. Our core management team are based in Cardiff, from here they will co-ordinate all aspects of property management including compliance, finance, health and safety and customer liaison. They support our Site Agents or Housing Officers who will visit our portfolio regularly and ensure the properties are being kept to the expected standard, or visit when an issue is raised. They are based in the area relating to your block along with trusted contractors for emergencies and general day-to-day work.
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No marketing information available
No awards information available