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Seraph Property Management

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
5.00 /5

Since moving in to my property I have had nothing but positive communication from Seraph and their agents. Whenever I email Gianni, I always get a response within 24 hours and he always tries to help with the issue and if he cannot he will always give me contact details for someone who he thinks can help. Seraph always ensure that the building is well maintained and always put the needs of their tenants first. I am extremely happy with Seraph and would recommend working with them.

Reply from agent

Thank you for the review! Its lovely to read what a great service Seraph is providing you, especially by Gianni. We pride ourselves on being a proactive and responsive managing agent. Thanks again for the recommendation!

5.00 /5

We've relied on Seraph to manage our rental property on behalf of the landlord for about a year and a half. During that time, they've surprised me at every opportunity with a level of pro-activity and communication that well over a decade of experience with similar businesses convinced me was utterly naive to even dare hope for. My wife and I are finalising the details of purchasing our first home, so (hopefully) we won't need to rent again in the future. But if we did, Seraph would be our first port of call. Special shout out to William Tomlinson, who was our main point of contact during our tenancy. His attentiveness, communication and diligence truly helped us navigate through numerous complications that we - being exhausted first-time parents - would have otherwise really struggled with.

Reply from agent

Thank you for the lovely review! We have loved reading your recent experience with Seraph and particularly your comments regarding Will! We are so glad you have had a pleasant experience whilst renting with us and we wish you all the best for the future in your new home!

5.00 /5

I was a resident in landmark place, and as I was moving houses and stressed with luggage and furniture, I had an emergency last minute call to attend work. Ms Nicola Smith was a great help, answered my calls in the weekend, and arranged for my luggage to be collected from the concierge as I won’t be available to hand them in myself!!! Very professional, extremely helpful, and empathic and understanding beyond words!! Thank you for making a stressful event stress free! I would give 10 stars if I could!

Reply from agent

We have loved reading your review, thank you for taking the time to post! Its great to see how Nicola went above and beyond to help you on a weekend and we are glad to hear it took the stress out of moving! We wish you all the best.

5.00 /5

Really good service! Thanks!

Reply from agent

Thank you for the review!

5.00 /5

Nicola at Seraph goes above and beyond for the owners at our complex. She's very quick to respond to any emails and always follows through. We feel that she really cares about our safety & wellbeing. She is 100% reliable and a 'let's get it sorted' person.

Reply from agent

Thank you for taking the time to review us and for letting us know of your recent experience with Nic as your block manager. We are delighted to hear of the level of support you have been receiving and how responsive Nic has been. Thanks again!

5.00 /5

Having dealt with previous management companies, I can definitely say that Seraph are a definite improvement. Nicola Smith has been particularly helpful in sorting out maintenance issues I have. It makes such a difference to have someone who responds to emails and arranges work to be carried out. Thank you!

Reply from agent

Thank you for the review! Nic will be pleased to read your comments on the current service we're providing. We strive for a first touch solution so that any issues can be dealt with straight away and we are delighted to see that you are receiving this level of service. Thank you!

5.00 /5

Gianni has yet again come to our rescue. He has been so supportive with all our concerns. Nothing has been too much trouble for him. The flats are in excellent hands with him as Manager. We wish he had been in post a few years ago where we were getting little support from the company then. Thank you so much for your help!

Reply from agent

Thank you, we have made sure Gianni has seen his glowing review! We strive for good service and thats why we recruit very supportive and experienced managers to take care of our blocks. Thank you for your continued support.

5.00 /5

As a resident of Westonia House I can honestly say we've finally got an excellent property service manager in Gianni. Please don't let anyone make the mistake of letting this guy go. His sense of duty to his position is unrivalled compared to previous managers.PositiveResponsiveness, Professionalism

Reply from agent

Thank you for the 5* review! We are so pleased to hear that Gianni is already leaving a lasting impression in the blocks he is managing and everything is running smoothly in the building. Thank You.

5.00 /5

I was v grateful to the team at Seraph Management especially Nicola Smith and one of the directors who helped me solve a worrying problem . Indeed I was reassured by them and after they looked into the matter my mind and worries were put to rest . Many Thanks . Babs ALandlord of apartment in Landmark Place.

Reply from agent

Thank you for the 5* review and after reading the comments we can see why! We are so pleased to hear how Nicola has been helping you, thats what we are here for! Thank you.

5.00 /5

I am looking to purchase a property in a block of flats managed by Serpah and Nicola went out of her way to provide me with extra information on the building that the estate agent didn't know which has proved extremely helpful

Reply from agent

Thank you for your review and we are glad to hear you have found Nicola so helpful when purchasing an apartment. Good luck with the house purchase!

Contact details
Sales Phone:

02921 671444

Lettings Phone:

02921 671444

Opening hours

Unknown

Address

1 St. Martin's Row, Albany Road, Cardiff, CF24 3RP, UK, CF24

About

Seraph Property Management are specialists in residential and block management as well as many aspects of domestic and commercial property maintenance. We adopt a personal approach to managing a property and ask about the individual’s goals as well as thinking about the property over the course of its lifetime. Our clients range from individuals with one property through to letting agents that wish to outsource their management as well as freeholders, leaseholders, developers and receivers of rent. We also work with other management companies to take care of their maintenance and facilities management. Our core management team are based in Cardiff, from here they will co-ordinate all aspects of property management including compliance, finance, health and safety and customer liaison. They support our Site Agents or Housing Officers who will visit our portfolio regularly and ensure the properties are being kept to the expected standard, or visit when an issue is raised. They are based in the area relating to your block along with trusted contractors for emergencies and general day-to-day work.

Our team

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No memberships information available

No marketing information available

No awards information available