My wife and I had the pleasure to be in contact with Freya Oatridge, who helped us concerning the inquiries with our flat. She acted competent, responsive and really fast. And all our concerns have been met, thanks to her effort. We can highly recommend her.

i had a smooth experience and i specifically was in contact with Hayle, she was very helpful and responsive.

It has been great working with Sally - I feel she is really taking great care of sorting out our property - making it hassle free.

They provide space in the property which is appreciated. The prices would be reasonable for the rent if: they would care about property more. Maybe make an actual physical visits to see what condition the furniture is at. I stayed at Treforest allocated property and I was informed by previous tenants that residency was completely abandoned when they moved in (this certainly retells that the company holds double standards in a regional context as I have contacted another residency which is accredited to Seraph's and they had a whole different treatment). I had a mould infestation case which was rooted way before I moved in and the contacted company agent showed his 'expertise' - that it was, not in a state to pose a risk to me. I have informed Seraph team of furniture condition on the week I moved in and they stated that it was fine, as it was not of risk-interest to the 'landlord'. It is upsetting, considering every residential worker has to be aware that any type of pathogen or spore-based body has to be disinfected and the area cleared out of risk. I took initiative to clear out the area as company did not take any rapid actions, risking my health condition. When I requested compensation for safety actions to ensure THEIR register property is secured they ignored it and simply replaced different furniture, saying 'was sorted in timely manner'. Not even an apology, considering they should be aware of what state their property inventory should be in. I am thankful that the company takes responsibility to sort out documents and make reminder emails, nevertheless, I did not expect to be treated this way as a customer. Additionally, when I requested multiple times to supply basic and mandatory for house keep equipment to suit human habitable space, they did not get back to me / or said they will let 'landlord' know. Questionable on top of that 'landlord' figure was mentioned multiple times but we never got any of their contacts nor seen them in person. The contact of 'landlord' in the formative contract did not work as well. When I wrote them a letter requesting a call with the 'landlord' they ignored it. I request a lawyer's advise on this, and they stated that I have all rights to question company's policy if they do not secure safety. Once again, I would like to express my gratitude to Seraph's that they accepted me as a tenant, nevertheless, I do not believe I will be using your services anytime soon - considering how the staff treated me. I believe when the business is done, every side of party should treat each other equally. For example, would you like to receive a flat beer in a pub that you pay for, or would you like a properly prepared beer which was done well and how would you do it yourself if you were asked to serve it? In the future, if I happen to need a relocation around Welsh and English region I will check with Seraph in a few years. Hopefully, they improve with honesty and clearance.

I would recommend Seraph as they were quick to resolve our electrical fault..Thanks to Kaitlin Vanner.

You don’t want to go through the trouble I’m having getting my holding deposit back. The contract stated 10 days for deposit refund. I’m literally in the 3rd week now and no progress has been made on how I’ll get back deposit back. They’ll come up with several excuses for you and point to unnecessary things to ensure you don’t get your money back ! This is the worst property management I’ve ever dealt with.i don’t think they deserve any star 🌟 at all. Despite thorough cleaning of the property, windows wash and vacuum, they still insisted £155 for “light cleaning of one bedroom”

The beautiful thing is the gentle and fast dealing with the employees of this wonderful company, especially Sara Hughes and Alisha Payne . When I need something, I always go to them, and they sincerely help and advise me, so the rental contract for a year deserves to be with this company. Thank you

Adventurers Quay with a mix of houses and many apartments needs an superior management company with a range of good capabilities. These will include informed and effective support to the residents serving as the board of directors; a ready supply of information and advice to all residents both of a routine kind and in emergencies ; the regular production of a newsletter to keep residents up to date with news about both the buildings and their maintenance , and the AQ community. In my experience as AQ resident and board member for over 12 years, with Seraph's relatively recent appointment and through its active and available block manager James Davies, AQ is now really benefitting from a 5 star service relating to the above.

I have seraph managing my freehold in Cardiff. Joe Bartlett is my building manager and is has been fantastic for the freeholder and the lease.

We cannot praise Gianni Arrigi highly enough. He is professional, courteous and goes out of his way to ensure that City Vizion in Newport is kept to a high standard. His responses to issues have been timely and appropriate. The attention to detail that Gianni exhibits has exceeded expectations. We would be very disappointed to lose Gianni in his role as property manager.