Thank you for taking the time to rate us, Johanne. It's great to hear Julie has been there to help you efficiently when needed. We do pride ourselves on delivering a great customer experience and are continuously looking at ways to improve our services. If there is anything else we can help you with in the future please feel free to contact us. Mark – Customer Experience Manager

Thank you for your comments, Stephanie. I will pass on your feedback, but it's good to see we were able to ultimately help you. We do pride ourselves on delivering a great customer experience and are continuously looking at ways to improve our services. If there is anything else we can help you with in the future please feel free to contact us. Mark – Customer Experience Manager

Dear Oliver, we are very saddened to read your review and hear about your experience as we endeavour to deliver a positive customer experience at every step of the journey. We are sorry that you felt your experience with us did not meet this. We'd welcome the opportunity to discuss this further with you if would like to contact us at communications@milesandbarr.co.uk. Kind regards, Lauren Williams - Communications Manager