Deceptive selling and lack of accountability. Miles and Barr Canterbury used misleading practices and sold my an apartment using incorrect information. This has caused financial and personal distress. When viewing the apartment I was directly led to and shown an underground parking space. However, after purchasing the property was told that my apartment did not have a parking space assigned. It's akin to being promised a private pool during a viewing, only to find out post-purchase that the pool belongs to your neighbour. This deception left me emotionally and financially damaged. Furthermore, Miles and Barr refuse to take steps in resolving this matter. They have frequently failed to respond to emails, attempted to ignore my legal representative, and refused to cooperate with property ombudsman who is now involved. Beware of Miles and Barr's misleading practices and the distress they may cause. I strongly recommend to avoid purchasing, renting or selling via this company.

I sent a registration form to let an apartment but since then they haven't even replied. Really bad service.

Never Allen back contacted 4 times, no call, no email, nothing. Must have lots of business presently. What is the reality of this will not use them again

Formal complaint since 28 April '23 Not shared in the team for a response until yesterday, when it was requested for me to resend? Shockingly bad service!

Tried booking viewings for a property over the span of two weeks with various emails sent out with no responses, just to find that the property of interest has had a let agreed.

Poor service from the maintenance team. Excessive time to get items repaired or replaced. For example,it took nearly half a year for a faulty hub being replaced. We are now left with a huge hole in the wall waiting for a toilet to get fixed.

Myself and my partner took a day of annual leave to view 4 properties today. Unfortunately one sold a few days ago which is understandable. They did however phone an hour before we were leaving to then cancel two of the viewings. As you can imagine we are extremely upset and annoyed by this as it meant we have wasted a day preparing for this. Awful estate agents. Would not recommend to anyone.

Having placed our house on the market with Miles & Barr after receiving many phones from their sales lady we thought we was in safe hands. Looking at responses from other happy customers ours was the opposite. From the start got my partners name all wrong could not remember her email. The first prospective buyer arrived but no Miles and barr sales person attending as we first asked them to do, the prospective customer also thought a sales person was going to attend embarrassing for us both. Then after that we had no response from them untill a younglady phoned explaining she was taking over and gave us an apology saying we would get future calls on progress however never happed.We received another call few weeks later by a youngman saying he was taking over. To be honest a complete disaster it was. The final contract ended and I asked for their board to be taken down and their assistant manager promised it was happening either friday or over the weekend Id had to phone again today to get their board taken down. my experience with miles and barr are that no one responds we really thought this was the company to sell our home but it's given us a very bad experience of estate agents

Probably some of the worst comms from a business I have ever received.NegativeResponsiveness, Professionalism