Called to book a an appointment to view a house. The person who picked up the phone said their name and nothing else, not even a hello, how can I help you, or the company name. I asked if I could book a viewing appointment and the person responded in an aggressive way, listing reasons why a viewing cannot be arranged. While the reasons for not being able to arrange a viewing were understandable, communication was very poor.

Very slow to respond to issues (dripping tap for months), sends emails / documents to wrong tenant names (old tenants still on emails) and shares old contracts (still awaiting copy of new one). We have to get landlord involved to get stuff done.

Can be slow to respond to issues and there's always lots of 'red tape' when trying to make simple changes to arrangements.

I use Belvoir to manage my buy-to-let property. Friendly team. However I often need to send emails to chase actions, and fix accounting issues. More needs to be done to get consistent and accurate billing and prevent many follow-on communications to fix issues.

Belvoir is deceiving, unreliable and manipulative property letting agency to ever come across Stay away from them.