We are extremely disappointed to read your comments and sincerely apologise if you feel you have not received the high level of service you expected. We are passionate about customer service and deeply committed to solving genuine complaints. Please follow our standard complaints procedure and your comments/concerns will be dealt with in a professional manner. Please write to Georgina Gray at 1 Dover Street, Cambridge, CB1 1DY or georgina.gray@belvoir.co.uk and we will endeavour to respond within 7 working days. Please note, Belvoir Cambridge are members of the Property Ombudsman Scheme (TPOS https://www.tpos.co.uk/). We look forward to hearing from you and resolving your concerns.