We have had a property marketed and rented out via Belvoir Lettings of Bury St Edmunds since April 2015. The standard of service has always been very good and the service team are always efficient, polite and helpful and they are very response and efficient at dealing with the tenants of our property. I am very happy to recommend Belvoir lettings to other people seeking to rent or rent out properties in the Bury St Edmunds area. Steve Thompson

Excellent and professional service. Recommended.

So it's just over a year ago that I first walked into the offices of Belvoir, having only recently found myself needing to find accommodation within Bury. All of the staff are really nice people, being friendly polite and professional and making the process of renting fairly straight forward. The property I have rented is pre 1870 just around the time of the Queen Anne revival period and was originally the homes for employees of the local Brewery Greene King. The properties are full of character and in need of some repairs here and there, during the summer period (2015) the contracted builders have completed the replacement of the back doors and repainting of all of the windows and doors. In addition to some landscaping of the front public facing communal garden. Service maintenance to Gas, Water, Electricity is always communicated to the tenant so they are able to be at home, alternatively they may use the agents key which means not needing to take time off of work if leave is short. Regular inspections ensure that the property is kept in good order by the tenant however repairs reported as needed by the tenant are not always attended to as quickly as one would like. (In fairness this point does come from someone who was previously a property owner) I suppose the main question is would the tenant recommend Belvoir to friends and family who may need to rent? Overall I would have to say YES!

Very impressed with the level of service so far. Patsy bought the property on my behalf as I was working away from home a lot at the time. A healthy discount was negotiated with the vendor at a time when houses were selling within days. I went for the fully managed service as time is of the essence, given my profession. A tenant was sourced and a contract drawn up within a couple of days of Completion and since that time, I have received regular reports on condition and any problems have been sorted out promptly. Well done guys - keep up the good work!

Dealt with contract efficiently

We’ve just moved out of a house let by Belvoir and have to say I wasn’t happy with the overall service we received from the team. We’ve felt that the communication from Belvoir was quite strange (asking to come over and view the house to ‘confirm it had 2 bedrooms and a kitchen’??) and at one point we even felt threatened. Two stars given because moving in was an easy process at least!

Review reflects the fact that they never respond to emails. We are always chasing them for a response every time we contact them.

We had a frustrating experience with Belvoir Bury St Edmunds. After signing a tenancy agreement and paying £1927 for a 1st November move-in, we were informed just three days before the move that repairs due to damp/mould would delay our move by 4-5 weeks. This caused significant disruption, as we had given notice to our current landlady, packed, and arranged everything for the move, including all utility bills. The next day, we were told the repairs would actually take three months, and the tenancy agreement was cancelled with just 48 hours' notice. We had a fully signed tenancy contract from both sides. Despite their offer to "prioritise" us for future listings, no follow-up occurred. It was clear the issue had been known earlier but was poorly communicated. While they refunded our money promptly, the stress and inconvenience were avoidable. I wouldn’t recommend Belvoir Bury St Edmunds based on this experience.

Don’t bother using these guys if you actually want to view the property. We applied 3 times over the last couple of years for the same property. All 3 times we were booked in to view only to have an email last minute saying the booking was cancelled and the property went to someone else. Although I understand properties need to be filled asap, the issue I have is that this company doesn’t offer you a fair chance of viewing the property you want. What is the point in even giving us an appointment to view if you won’t honour your own appointments. It’s just bad business practice which leads to bad reviews like this. We will make sure we stay clear of this company in the future. * response to director. It seems it is unacceptable for a business owner to lie as well. You’re staff wouldn’t listen and kept interrupting on the phone which is extremely unprofessional and it is extremely unprofessional to lie about is swearing as well. I’m glad this experience has happened though because at least we can avoid unprofessional businesses like yourself.