Dear Ellie, Thank you for taking the time to share your feedback. We completely understand your frustration and sincerely regret the inconvenience this situation has caused you. As discussed, the property was experiencing issues with dampness. Before marketing the property, we undertook extensive drainage work, which we believed had resolved the problem. The property was then redecorated, and we were confident it was in suitable condition. Based on this, we proceeded to advertise the property and agreed to let it to you and Daniel. Unfortunately, just days before you were due to move in, the dampness reappeared. It has since been identified as rising damp, requiring extensive remedial work, including replacing the kitchen, and redecorating. These works are now complete. Allowing you to move into the property in this state would have been both morally and legally wrong, but we deeply regret the disruption this has caused to your plans. I am aware a member of the team spoke with you as soon as these works were completed to offer you first refusal, but we appreciate you have now found your new home. We hope you have settled in well! If you have any questions, please do contact us on 01284 733874. Kind regards, Patsy Day and the Belvoir Team