Friendly and very understanding agency. I'm glad I found them.

Romans were mentioned to us by word of mouth - they handled the sale very professionally and we were pleased - would recommend them

Very unprofessional in my experience. Had a viewing booked yesterday in Slough. Got told in the morning it had to be cancelled due to someone double booking me the day before. Then a text soon after saying this other veiwing had cancelled on them so I could keep my original time. Turned up early with my partner, no where to park as it was on a high street. Ended up up parking and paying via a meter. Called several times on the number that contacted me in the morning, called the office. No answer from anywhere the machines just went straight to voicemail at their office. We waited a half hour no one even tried to contact us! In the end we were so fed up we just left i even left a message to explain my frustration and no one has still contacted me. Extremely unprofessional. Seems like they aren't bothered at all. I wouldn't recommend. **UPDATE** So I did receive a call from a gentleman the next day apologising for the events of this particular day and although the reasons did not really justify me being left outside for half hour with no one contacting me I appreciate Matthews call and courtesy for apologising on the agency's behalf.

1) While advertising the information was wrong, our furnished flat was published as unfurnished. 2) My name was wrong on several documents even after being corrected each time. Even invoices came to wrong name and addresses and took months to be rectified. I was going pillar to post to get them changed. I expected this to be done promptly and internally. I was surprised that the invoices came with wrong names even after i got them corrected while signing the contracts. At last names in old invoices could not be changed and I was given dummy invoices with correct names. 3) Rents were late on multiple occasions and required several chase up emails to different departments to be deposited to my account even after confirmation that my tenant had paid the rent.

Our experience with Romans Estate Agents Burnham was an unmitigated disaster, characterised by manipulation, and utter incompetence. If you value honesty and professionalism, look elsewhere. …

This is to everyone to be aware!! I strongly recommend not to deal with this agency! They will leave you in a very bad situation as they are very unprofessional. The property that they are offering it’s not how looks like. If you rent with them you may not be able to use the very basic services (shower). They are people that don’t care about the tenants and just will take your money. Do yourself a favour and be safe. DO NOT USE THIS AGENCY!!

Chloe showed us the lexington Apartment flat and did not inform us that the lift does not work most of the time. Anyhow, we later got to know that through other sources. We informed them timely (which was 3 weeks back) that we are not going to move in to that flat and since then the company has not paid us back our deposit despite multiple calls and emails. Kerensa informed us last week that all of the amount has been paid back which was not the case. When it comes to taking our week’s deposit they were very prompt and abrupt but when it comes to paying back and informing the clients about the reality of the apartments they are very poor. I am highly disappointed with their team.

Tried to view a house to buy many of times. Incumbent tenant keeps cancelling and Romans fail to let the seller know that their tenant is causing delays

We recently rented an apartment through Romans and their unprofessional, negligent behaviour has highly disappointed us. The apartment is in 2nd floor and since the time of viewing (which was almost 2 months ago), the lift was out of order. We asked them multiple times about the condition of the lift and they completely ignored it. Day before the move, while handing over the keys when asked again they said that lift is working. After moving, we find that we were misled by Romans and their lie caused us extra time and money to finish unloading. It was really very stressful to keep climbing the stairs one box at a time. Had they told us the truth, we could have hired more people to help us. Now we were also told that the contact details of landlord will be shared with us. I don't understand why but they also withheld this crucial information. After moving, we don't know how to access the building as the number code wasn't shared with us. Neither we know which garage belongs to us as they are not numbered. We faced extreme difficulty because Romans didn't share any information with us and also gave us wrong information. Even after repeated emails, Chloe Allspop choose to ignore them. Atleast have basic courtesy to reply to e-mails and say the truth. The most unprofessional and dishonest letting agency I have dealt with.