We recently rented an apartment through Romans and their unprofessional, negligent behaviour has highly disappointed us. The apartment is in 2nd floor and since the time of viewing (which was almost 2 months ago), the lift was out of order. We asked them multiple times about the condition of the lift and they completely ignored it. Day before the move, while handing over the keys when asked again they said that lift is working. After moving, we find that we were misled by Romans and their lie caused us extra time and money to finish unloading. It was really very stressful to keep climbing the stairs one box at a time. Had they told us the truth, we could have hired more people to help us. Now we were also told that the contact details of landlord will be shared with us. I don't understand why but they also withheld this crucial information. After moving, we don't know how to access the building as the number code wasn't shared with us. Neither we know which garage belongs to us as they are not numbered. We faced extreme difficulty because Romans didn't share any information with us and also gave us wrong information. Even after repeated emails, Chloe Allspop choose to ignore them. Atleast have basic courtesy to reply to e-mails and say the truth. The most unprofessional and dishonest letting agency I have dealt with.