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Romans

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Romans

A selection of reviews/testimonials by highest rating
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2.00 /5

1) While advertising the information was wrong, our furnished flat was published as unfurnished. 2) My name was wrong on several documents even after being corrected each time. Even invoices came to wrong name and addresses and took months to be rectified. I was going pillar to post to get them changed. I expected this to be done promptly and internally. I was surprised that the invoices came with wrong names even after i got them corrected while signing the contracts. At last names in old invoices could not be changed and I was given dummy invoices with correct names. 3) Rents were late on multiple occasions and required several chase up emails to different departments to be deposited to my account even after confirmation that my tenant had paid the rent.

review by payel basu

Reply from agent

Hi there Payel, we are saddened to read of the negative experience that you have had with us and our team at Burnham. I’ve had the chance to speak with Kerensa Lewis the Lettings Manager at the branch about your comments, we accept that sadly issues have arisen which has meant straightforward processes have become more complicated. We always want to provide a trouble-free service wherever possible along with peace of mind and clarity and really regret that we hadn’t been able to do this for you. We’d like to offer our apologies for the disappointment caused because of the issues you faced. We recognise the importance of all reviews and feedback such as this, your comments will be brought to the attention of the Regional Letting Director for the branch and we will use this as an opportunity to improve. If you wish to discuss this further please contact us on 01344758596 and we’d be happy to go through this with you further. Kind Regards, Romans