Chloe showed us the lexington Apartment flat and did not inform us that the lift does not work most of the time. Anyhow, we later got to know that through other sources. We informed them timely (which was 3 weeks back) that we are not going to move in to that flat and since then the company has not paid us back our deposit despite multiple calls and emails. Kerensa informed us last week that all of the amount has been paid back which was not the case. When it comes to taking our week’s deposit they were very prompt and abrupt but when it comes to paying back and informing the clients about the reality of the apartments they are very poor. I am highly disappointed with their team.