Put deposit down for house and passed all refrence checks, credit checks, and employer refrence check, brought my tenants liability insurance and was told i would be able to pick my keys up the following friday by Sue. Got a call following week asking for my bank statement and wage slips by leanne even though i had been professionally checked by a tenancy refrence company. Then a day to the month after my holding fee was placed i got a call saying that they are witholding my deposit and the house is back up for let. Really unprofessional as they could have notified me of this but chose not to, would avoid letting with goodchilds. Seaking advice from ombudsman now as i have been mislead by the unprofessional behaviour of the agents.

Goodchilds deleted my review due it being the truth!! They ended up being terrible letting agents. Lie constantly about everything, most the staff have bad attitudes and with held deposit refund until 5:15 on the final day just to be petty! Managing director is just as bad with the way she speaks to tenants, guessing the staff lead by example. Ring you instead of emailing you to avoid email trails of their attitude towards you Dont work in a customer facing job if you dont like dealing with people.

Giving one star to this diabolic company is being generous!!! Customer service is appalling!!!!