GOODCHILDS Brown Hills-Please avoid GOODCHILDS BROWNHILLS: The worst estate/lettings agents ever. Our flat was taken on my them after our local estate agents sold us out to them. The staff are rude, arrogant, unprofessional, poor communicators, don't stick to arranged appointments (then will lie to your face and accuse you of not making the appointment - all with a tone of attitude might I add). The way they conduct themselves is shameful. They over inflate/exaggerate the need for, and cost of work to be done, and ignore tenants when they raise issues. LANDLORDS: AVOID of you don't want your property swiftly vacated by your poorly looked after tenants. TENANTS: no rental opportunity is worth having to have these amateurs as your agent--avoid avoid avoid I cannot amphasise this enough.

No reply with regards to a repair I reported months ago having to chase again this week with no reply

Will gladly rip you off saying houses are worth £10,000+ more than they're worth and make up fake bids from others to push your offers up, they aren't in the office when I ring (surprise surprise) and never ring back and only offer 15 minute viewings because they're "always busy", so it's really bad customer service considering you want to potentially buy a house.

Just pathetic. Rubbish service. Please avoid at any cost. We were looking for a house ( 2 bed flat in walsall) for our son who is earning 17k yearly. Plus universal credit 2k per year while the rent of the property was just 450 a month. We have been told that income is not enough. We have been told that our son is earning 7.20 in 2019 while the minimum wage rate is 8.20 . Original documents were provided. Clear case of discrimination as we are Romanian nationals. If anyone replies oh we cant find you in our system or similar I would upload the documents to prove you wrong. So people please dont waste your money..

Put deposit down for house and passed all refrence checks, credit checks, and employer refrence check, brought my tenants liability insurance and was told i would be able to pick my keys up the following friday by Sue. Got a call following week asking for my bank statement and wage slips by leanne even though i had been professionally checked by a tenancy refrence company. Then a day to the month after my holding fee was placed i got a call saying that they are witholding my deposit and the house is back up for let. Really unprofessional as they could have notified me of this but chose not to, would avoid letting with goodchilds. Seaking advice from ombudsman now as i have been mislead by the unprofessional behaviour of the agents.

Goodchilds deleted my review due it being the truth!! They ended up being terrible letting agents. Lie constantly about everything, most the staff have bad attitudes and with held deposit refund until 5:15 on the final day just to be petty! Managing director is just as bad with the way she speaks to tenants, guessing the staff lead by example. Ring you instead of emailing you to avoid email trails of their attitude towards you Dont work in a customer facing job if you dont like dealing with people.

Giving one star to this diabolic company is being generous!!! Customer service is appalling!!!!