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Newton Fallowell - Brownhills

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
4.00 /5
Reply from agent

Thank you again for taking the time to let us know how we did. We hope you have a great day!

4.00 /5

Always helpful and prompt. Any issues sorted out quickly and efficiently. Just the support you need! Thanks guys!

Reply from agent

Richard Davies, thank you for your kind words and this wonderful review!

4.00 /5

Friendly, helpful and supportive. one of the better estate agents out there!

4.00 /5

Excellent. Very Helpful staff. Didn't take long to move them. Highly recommend.

3.00 /5
Reply from agent

Hello, sorry to hear you haven't had a 5* experience with us. If you can provide me with some feedback on how we can better the service for you? Thank you

2.00 /5
Reply from agent

Hello Castles Roxies86, we regret to hear that you had this experience with us. I would really like to speak with you more regarding this matter so we know what property it is relating to as we don't seem to have your information? Please reach out to us at 01543 226655. We look forward to hearing from you.

1.00 /5

If I could give 1 star I would. Absolutely disgraceful estate agents. My mom and her partner moved from their property in Pelsall back in March. My mom forgot to cancel her direct debit payment properly and Goodchilds took out 2 full months rent. My mom notified them about the first payment and has sent multiple emails since. She has had no contact from the manager. I think we are looking at going to the Ombudsman or even taking legal action because it is not acceptable. Over £1k in payments and not heard a word!

Reply from agent

Hi Hannah, This is a very inaccurate version of events. We have spoke with your mom and resolved the issue. If you could please make sure your mom's direct debit is cancelled moving forward. Thank you

1.00 /5

This estate agent is an absolute disgrace: zero integrity and they just lie, lie and lie some more - especially Rebecca the lettings manager. Rang them to ask for a viewing of a rental property the moment a suitable rental property in Aldridge came onto their books. Was told the property "wasn't available for viewings at the moment but I will contact you as soon as it does become available". About a week went by and I emailed Rebecca several times and each time the same answer - not available for viewings. The next thing is the property is removed from their books. I was in the area and called in to enquire about the property only to be told the property has been let (probably to one of their mates?!). I was in a very strong position to rent as we have an excellent credit score and I would have been more than happy to pay 6 or 12 months rent upfront as we are in a position to do that having just sold our house, but they couldn't even be bothered to show us the property and give us a fair chance. My advice re this estate agent is avoid, avoid, avoid at all costs. I have sold and bought several houses in the past and this is the worst estate agent I have ever come across. Go to Paul Carr or one of the other estate agents in Brown hills High Street if you want a decent estate agent!

Reply from agent

Hello Mr Du Plessis I do understand your frustration that you missed out on a property you expressed interest in. It was explained to you that we had a lot of enquiries on the property and ultimately can only let the property to one application, in this instance that was not yourself. We offered to keep you informed of any similar properties that come available. I'm sure you can appreciate that we have still offered to help. We wish you luck in finding a property and hopefully rent something soon.

1.00 /5

Worst agency ever deal with, said they can’t rent the property just the day before we need to move in. Done all the paperwork, gave them whatever they asked for but at the last moment they rang and told they can’t rent because of silly things. Now I’m on the middle of road nowhere to go struggling to find somewhere to live. Really really upset with the service. Never Ever go back to goodchild again. I had seen a lots of reviews same as mine..gave everything the asked for and rejected at last moment. Not good at all.

Reply from agent

Morning Poornendhu, I'm sorry you feel this way. I would like to confirm if your guarantor didn't withdraw from the application you would have been able to proceed. We received an email from you withdrawing from the application as you weren't able to get another guarantor. If you would like any further clarification please do not hesitate to contact me. Anisa

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Address

1 High Street, Brownhills, WS8 6ED, UK

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Anisa Patel

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