If I could give 1 star I would. Absolutely disgraceful estate agents. My mom and her partner moved from their property in Pelsall back in March. My mom forgot to cancel her direct debit payment properly and Goodchilds took out 2 full months rent. My mom notified them about the first payment and has sent multiple emails since. She has had no contact from the manager. I think we are looking at going to the Ombudsman or even taking legal action because it is not acceptable. Over £1k in payments and not heard a word!