This estate agent is an absolute disgrace: zero integrity and they just lie, lie and lie some more - especially Rebecca the lettings manager. Rang them to ask for a viewing of a rental property the moment a suitable rental property in Aldridge came onto their books. Was told the property "wasn't available for viewings at the moment but I will contact you as soon as it does become available". About a week went by and I emailed Rebecca several times and each time the same answer - not available for viewings. The next thing is the property is removed from their books. I was in the area and called in to enquire about the property only to be told the property has been let (probably to one of their mates?!). I was in a very strong position to rent as we have an excellent credit score and I would have been more than happy to pay 6 or 12 months rent upfront as we are in a position to do that having just sold our house, but they couldn't even be bothered to show us the property and give us a fair chance. My advice re this estate agent is avoid, avoid, avoid at all costs. I have sold and bought several houses in the past and this is the worst estate agent I have ever come across. Go to Paul Carr or one of the other estate agents in Brown hills High Street if you want a decent estate agent!