Unfortunately the commercial landlord Miller Metcalfe acted as an agent for was rogue. We spent 4 months trying to finalise the lease, only for the landlord to walk away with both the keys and our deposit. The two agents I dealt with directly were super communicative throughout the entire process. They answered our numerous daily calls and emails. I genuinely believe they tried their hardest to get the lease over the line, despite the landlord being impossible to communicate with. Ultimately we did lose out financially, alongside the loss of time and sleep but none of us were to know the landlord's history. They have removed the landlords properties from their website.

Compared to rhe other estate agent unfortunately I felt she was rushing, she did not ask me many valid questions like rhe other

Worst service to use. After dealing with Nadine for 2 weeks, I'm unsure which of us is actually the estate agent and fear she may actually move in with me any day now. I'm constantly chasing them up for minor admin they can't seem to keep on top of, and their catch phrase appears to be "Oh, we meant to tell you that." For all intents and purposes, they are just a useless middle man dragging out what should otherwise have been a simple process. 1* would be unjust, though, as they aren't abusive and the house does exist.

I was initially impressed with the letting agent's enthusiasm for our custom, and first impressions were good. They had a well presented, contemporary office with a team of smart and professional looking people. The first impression was wrong. We were dealing with one agent (AMANDA) who was initially very polite and seemed eager to get the house sale on a roll. After 3 three weeks of waiting on a response from Amanda, a brief phone call for an update was made; only to be talked down to in a ignominious manor. Amanda's attitude and tone had definitely taken a sharp turn since the next 3 phone calls were matched with an exasperated & distasteful demeaner. After politely waiting for Amanda to catch her breath and finish ventilating she suggested speaking to the branch manager. Before I even got to reject her offer she had already transferred me through.. However, the branch manager was very polite, well mannered and courteous. She apologised on Amanda's behalf and tried her best to rectify the issue. The manager explained that this agent we had been dealing with has had other "run-ins" with other customers and that she was a "HOT HEAD". This review is not intended to discredit Amanda or the Miller Metcalf Agency, all the other staff including the secretary were very easy to deal with. If it wasn't for this one agent dealing with our case, I would have rated this branch a solid 4/5, this is just my opinion and a review of what I have encountered at this branch. Staff training in customer care is most likely essential. I am now buying and selling houses with Bridgfords.

Awful experience dealing with Shakira, lack of correspondence, does not reply to any calls. Wasted time and monies. Avoid dealing with this agent.

Poor communication if you’re purchasing - watch out! Catalogue of errors, poor communication and don’t call back when they promise they will. My father arranged to go to the property he bought with a heating engineer and met the Miller and Metcalfe representative there, however was refused entry at the door by a family member who said they’d told M&M they didn’t want any appointments that day - can’t get the communication right internally either. Also, M&M told my father an issue with the property had been fixed and paperwork should be with his solicitor within a matter of days… lies as this wasn’t the case and nothing was fixed and united utilities actually need to go out and investigate the property. Terrible, be aware if buying a property from this company. Also, no apology to my father - lack compassion and don’t seem to mind they’re caught out lying. **update** M&M called my father to check my identity and to let him know I’d left a 1* review - sadly still no apology for him. Just gets worse, try some integrity.

Terrible service

If you’re looking to let your house do not trust these guys. No inspections, house trashed and they did nothing to help. Impossible to contact also.

Almost impossible to get hold of anyone on the phone if you’re calling re lettings, voicemails are never returned and emails are ignored. Really poor communication, and we still have a sign outside the house advertising it as for let, it’s days past the legally required period for the sign to be removed and the only response I can get (after an ignored email and 4 phone calls) is that it’s been ordered down, but they can’t tell us when that will happen.

arrogant and ignore viewing request etc. would not recommend