this is my 4 th time i have been on live chat to try to get the terms and conditions for the property auctions being offered , i am asking for this in writing which is a legal requirement from any seller, i am still waiting , all they want to know is have i a property to sell and be valued by them, very dissapointed at this stage maybe i m asking too much??NegativeQuality

One of the worst estate agent I have dealt with while house hunting: full of lies to push the prices up of the properties. Allowing bidding of properties indirectly. I cant think of any worse words for Bolton miller metcalf. Soon as I see property advertised for sale with them. It’s a straight no no to view booking of property. Never mind purchasing property through them. I have declined to view / purchase property through them. Feel sorry for sellers. Advertising through them for sale. Good luck

Worst property agents

I found these property agents dragging the property sale needlessly just trying to make people offer higher.their way of selling the houses is ridiculous and they want to squeeze every penny out of buyers.they are literally PARASITES,would never recommend Miller Metcalf.

0 stars. No communication between staff in office at bolton. Not professional, Unorganised, Disappointed with Miller Metcalfe team in bolton. Initially i dealt with Aimee putting in an offer, she asked me for proof of funds which I emailed the next day (6/5/21). I chased it up the following day asking to speak to Aimee which one of her colleagues said she works part time and is not in. I rang Monday 10/5/21 Jessica answered the phone (asking for Aimee) Jessica said she’s not in, if you can send me proof of funds il deal with it, which I emailed again the same day (10/5/21).I got email from Jessica the next day to email her a bank card to match up with the statement which I did same day. I got a phone call at 4:30pm saying Iv got good news the vendor has accepted my offer. On Thursday 13/5/21 I got email from Aimee saying the vendor has declined your offer but stated the vendor is keen to do a sale if I INCREASE the offer. (Iv got proof of email). I rang them up immediately Aimee answered, I told her Jessica rang me on Monday 10/5/21saying my offer was ACCEPTED. She spoke to Karen (Assistant Manager) who then took the call and spoke to me in a abrupt manner saying the vendor has decided to go with another offer I said my offer was already ACCEPTED on Monday and that Iv already appointed a solicitor and paid deposit. She goes it’s got nothing to do with the deposit and I should contact the solicitor. I said to Karen why does the email state to INCREASE my offer when the offer was already accepted 3 days ago. She said il have a word with my team. Iv lost the sale because Miller Metcalfe wanted more money when the offer was accepted by the vendor. Disappointed is a understatement

Very unprofessional.

I made a call for a genral enquirey for full lettings landlord deal around the worsley leigh rd highliting a current concern was told nothin t do with head office.

worst estate agents I have ever had the misfortune of dealing with - there was no communication and we had to contact every step of the way. They were unaware of fees involved and continually referred to someone else. Could never get a straight answer...... awful avoid if possible!

If I could rate zero stars i would. Appallingly experience from start to finish with the Worsley Branch (lettings) No communication unless it is in their interest and a maintenance depart that are as much use as a chocolate fireguard. I certainly wont recommend or use them again.

TOXIC COMPANY! I cannot stress strongly enough to avoid this Company for all aspects of Property Management! They are completely incompetent, unprofessional and have no moral compass or conscience whatsoever! Placed my property with them last year choosing a ‘Full Management Service’ ... worst decision ever! I terminated the arrangement after only 7 months as I could stand no more! in that short time though, they wreaked havoc in terms of my property and my Tenants – causing incalculable stress and anxiety. One of their sourced and recommended ‘team of qualified, reliable contractors’ made an absolute mess of some Electrical work and despite repeated requests, M.M. were unable/unwilling to provide the professional registration details/professional insurance details for this Contractor. I subsequently contacted the 4 main Electrical Registration/Certification bodies - this Contractor wasn’t registered with any of them, nor was the Contractor on the Competent Persons Register. Oh, and did I mention this Contractor botched installation of a BRAND NEW fitted kitchen – the company which supplied the kitchen (and helped me subsequently to rectify things) said that they had never seen such bad workmanship! After (finally) concerns were raised by my Tenants, I contacted Miller Metcalfe ... they went to ground and simply ignored me, refusing to answer phone calls, emails etc. I am normally very thorough and careful in employing and vetting Contractors, Builders etc., but because I was paying Miller Metcalfe a management fee to manage my property I suppose I let my guard slip – basically I TRUSTED Miller Metcalfe and thought I was employing a professional company ... how ruinous that decision was! After submitting a formal complaint to Miller Metcalfe (which they initially ignored) I referred my case to one of the Government Redress Scheme’s (Miller Metcalfe, in my opinion, had to be dragged kicking and screaming through the process) eventually though, my complaints were upheld with Miller Metcalfe being ordered to pay compensation – as the saga had been going on for some 10 months by that stage, I thought (in my naivety) they may just have paid promptly to draw a line under it all - did they? NO WAY! Initially they tried saying they hadn’t been sent my bank details (despite the fact that in all the 7 months I had dealings with them, there had never been an issue with emails not being received ... hmmm), did they pay after that .. NOPE! They had to be ‘reminded’ on two more occasions by the TPO before they paid! ...... despite the fact that the compensation was an absolute pittance in comparison to the actual losses suffered – they only paid up one day before technically they would have been referred on to the Disciplinary and Standards Committee! There is so much more I could write about high levels of staff turnover, data protection issues, conflict of interest and totally unprofessional behaviour issues etc., etc., etc., that this Review would run to pages and pages. I will be happy though, if just one person reads this Review and changes their mind about placing business with them. I would not wish another person to suffer the same stress and worry that I have suffered over the last year!