Poor communication if you’re purchasing - watch out! Catalogue of errors, poor communication and don’t call back when they promise they will. My father arranged to go to the property he bought with a heating engineer and met the Miller and Metcalfe representative there, however was refused entry at the door by a family member who said they’d told M&M they didn’t want any appointments that day - can’t get the communication right internally either. Also, M&M told my father an issue with the property had been fixed and paperwork should be with his solicitor within a matter of days… lies as this wasn’t the case and nothing was fixed and united utilities actually need to go out and investigate the property. Terrible, be aware if buying a property from this company. Also, no apology to my father - lack compassion and don’t seem to mind they’re caught out lying. **update** M&M called my father to check my identity and to let him know I’d left a 1* review - sadly still no apology for him. Just gets worse, try some integrity.