Hi Anita, thank you for taking the time to share your feedback. We’re sorry to hear that you felt your experience didn’t meet your expectations. Leanne, as part of our team, always strives to provide a thorough service, ensuring that questions are answered and measurements are carefully taken. It seems there may have been some confusion, as Leanne takes pride in delivering a thoughtful and unhurried experience for all of our clients. We truly value your input and would appreciate the opportunity to clarify any details to ensure we meet your needs fully. Please feel free to contact us directly if you'd like to discuss this further. Thanks, Miller Metcalfe