Unfortunately the commercial landlord Miller Metcalfe acted as an agent for was rogue. We spent 4 months trying to finalise the lease, only for the landlord to walk away with both the keys and our deposit. The two agents I dealt with directly were super communicative throughout the entire process. They answered our numerous daily calls and emails. I genuinely believe they tried their hardest to get the lease over the line, despite the landlord being impossible to communicate with. Ultimately we did lose out financially, alongside the loss of time and sleep but none of us were to know the landlord's history. They have removed the landlords properties from their website.