I was initially impressed with the letting agent's enthusiasm for our custom, and first impressions were good. They had a well presented, contemporary office with a team of smart and professional looking people. The first impression was wrong. We were dealing with one agent (AMANDA) who was initially very polite and seemed eager to get the house sale on a roll. After 3 three weeks of waiting on a response from Amanda, a brief phone call for an update was made; only to be talked down to in a ignominious manor. Amanda's attitude and tone had definitely taken a sharp turn since the next 3 phone calls were matched with an exasperated & distasteful demeaner. After politely waiting for Amanda to catch her breath and finish ventilating she suggested speaking to the branch manager. Before I even got to reject her offer she had already transferred me through.. However, the branch manager was very polite, well mannered and courteous. She apologised on Amanda's behalf and tried her best to rectify the issue. The manager explained that this agent we had been dealing with has had other "run-ins" with other customers and that she was a "HOT HEAD". This review is not intended to discredit Amanda or the Miller Metcalf Agency, all the other staff including the secretary were very easy to deal with. If it wasn't for this one agent dealing with our case, I would have rated this branch a solid 4/5, this is just my opinion and a review of what I have encountered at this branch. Staff training in customer care is most likely essential. I am now buying and selling houses with Bridgfords.