Martin & Co Birmingham Harborne

Seven years as a landlord with Martin & Co Birmingham poor property management, lack of customer care, and unprofessional conduct made termination the only option

unfortunately the worst estate agents we have ever used. We were out of the property in 5 months due to the state of the property. Boiler was not checked when we moved in, so we had to had to beg someone to come out and fix it on a winters …

I'm trying to buy a property for me and my son, I want to view one they have for sale. I emailed to enquire on my break at work and Nathan Ballard called me while I was working, I asked him to email me as I can't take calls working in a busy kitchen (I'm a chef) and he did email, but made it very clear he wanted to talk to me on the phone for some reason. My initial enquiry was answered but I've since been ignored on my follow up enquiry and attempt to view the property. I know what I'm looking for, and with the substantial deposit I have compared to the value of the property I'm asking to view I'm the easiest sale in the world but he seems to be ignoring me because I haven't got the time to answer 101 questions I'd already answered via Rightmove just to be able to submit a viewing request. I don't need them to subscribe me to newsletters or recommend me properties, I know what I'm looking for. I don't need an appointment with the in-house mortgage advisor, I just want to view the property to confirm it's as appears and make an offer. I don't understand why someone whos job it is to sell property is gatekeeping people from buying said property. My only logical guess is they couldn't actually answer my querie so ignored me, but that doesn't exactly paint them in a good light. So yeah, I didn't even get as far as being allowed to view the property I wanted to despise being in a good position to buy. Why are estate agents obsessed with phone calls? People have jobs, and most jobs don't take kindly to employees taking phone calls while they're working.

I never leave negative reviews however with Martin and Co Harborne I’ve had a horrible experience and they’re very unhelpful. My building flooded (no one’s fault) however, every time you call or email about the countless issue in relation (chipped and peeling floor boards, mould growing in the floor, skirting board displaced, water stains) the property managers are unavailable and the estates team do nothing to help. Do not recommend.

I had a mixed experience with this agency, mainly due to poor communication during the letting process. On one occasion, I attended a scheduled viewing and upon arrival I was not informed that the property had already been let. I travelled to the property, waited for over 20 minutes, and had to call the office, where I was told an email had supposedly been sent, although I did not receive it. On another viewing and subsequent application, I was asked to submit full details and was led to believe the property was still under consideration. However, after sending my application and a follow-up email, I did not receive any updates. I had to call the office myself to find out the status, at which point I was informed that the property had already been agreed. Overall, the lack of communication and timely updates made the process frustrating and unclear. Better coordination and clearer updates to applicants would greatly improve the experience.

Shit service they call you 5 times for viewing and when you reach the property, the Person tells you we have to reschedule and everything that’s not how it works I wasted my time. I took a day off went to see the House and their colleague telling me that they can’t show me the Property that’s not fair that’s not how it works not recommended at all