The landlord has accepted another offer, and you should have proactively informed the other applicants who were still waiting, so they could make timely arrangements instead of waiting aimlessly for your notification. It is even more disappointing that when someone emailed to ask whether the property had been rented out, you chose not to respond at all. Such indifference does not reflect the professionalism and courtesy expected from a reputable agency. Every applicant may lose a month’s rent due to your lack of communication, and this kind of discriminatory treatment is simply unacceptable. I strongly advise others not to choose this agency, especially the staff member named Jack.

Very disorganised letting department Messed me about with a house viewing twice And didn’t even bother to reply for a house we put an offer on …

Horrible Services. Tried Twice but same experience.

I've been trying to get in touch with the agent Owen Smith to set up a viewing for a property for two months but the communication is non existent. He sent me one text and has not followed up or replied to my others. …

Normally, I do not leave reviews if I am unhappy with a service; I simply choose not to use it again. However, I believe sharing this experience might be helpful for potential new tenants considering this branch of Martin & Co. …

Contacted by Martin and Co and arranged a rental valuation for my property. Organised time off work to be able to show their colleague around my 6 bed house. They cancelled the appointment less than an hour before it was scheduled even …

I give them 5 stars one year ago as the letting department offered us good service to finalise the deal smoothly. But I have to downgrade this to one star after a very disappointing service from property management department. The flat was …

Very bad for tenants. The property managers claim to be impartial but clearly they are doing the landlord’s bidding. When we moved out of our flat they tried to take over £400 from our deposit. Our property manager listed numerous …