We had no problem with John Shepherd whilst living in the property, despite a main light being broken and the dirty oven on arrival. However, the problems started when we were moving out. Not only they tried to charge us money for removing pieces of furniture that came with the property!! They also tried every single thing to charge us for the damages that were also cause by the people living there before us. On top of that, I repeatedly asked to see the inventory, as the previous link expired, but was never sent it, and magically when asked to check it, it turned out that all the things they tried to charge us were actually noted there but no one cared to properly review it. We were treated quite disrespectfully and the emails sent from the agency were in a very condescending tone. Finally, we got our deposit back but what a struggle it was! I wouldn't recommend going with them, after renting for many years, I never had to deal with so many issues on check out.

My experience with Johnshepherds is a terrible one, I moved in to a property they were managing 3 months ago, the cleaning was messy and the house was looking scruffy, there is a damp and mould with repairs to be attended to which is yet to be done despite writing to them about it. My wife complained on the heating and power outage which she wrote to them on their portal and also placed a call immediately because it was freezing cold that day and we informed them that we have little kids. They tried solving the problem via a video but it wasn’t successful, we had to move out to sleep elsewhere. They only sent out a contractor 8 days after our complaint, and we were charge £150 as a call out charge. The staff that was managing the property lacked email etiquette and her senior colleague was rude and sound arrogant over the phone. I started searching for another property to rent because I couldn’t deal with their rude and unprofessional correspondence. Fortunately a new property manager by name Vijay, recently came to inspect the property, the guy was really great, he is very professional to the core, he introduced himself as the new property manager and genuinely apologize on behalf of Johnshepherds. He encouraged me not to quit and promise to ensure that all of our complaints are attended to promptly and even if nothing is done he will keep us updated and try his best to see we have good customer service. Drew is also an exceptional senior property manager with Johnshepherds he has been helpful and professional to me.

This agency is not recommended for students, they take advantage of your lack of knowledge & abuse their power. Kai - the property manager was very argumentative over the phone when trying to deal with a situation, he is not very helpful. Also I called the maintenance team multiples times on different occasions & we never received a response from them. When there was a fire in the building, located on our floor, there was no power & tenants were not allowed in the property, despite this the agency / property manager never reached out to their tenants & blamed it on the fact that ‘no one knew’

This agency is not recommended for students, they take advantage of your lack of knowledge & abuse their power. Kai - the property manager was very argumentative over the phone when trying to deal with a situation, he is not very helpful. Also I called the maintenance team multiples times on different occasions & we never received a response from them. When there was a fire in the building, located on our floor, there was no power & tenants were not allowed in the property, despite this the agency / property manager never reached out to their tenants & blamed it on the fact that ‘no one knew’

Reported a problem at my property still waiting 8 days later for someone to ring me back!

Not the best

.Property was tenanted without our consent (found out someone moved in from the building manager of the apartment !) References were from a friend and a brand new employer, the agency staff continually swapped due to multiple leave periods, and overall the communication was defensive and experience was poor. Avoid if you are a first time or overseas landlord. We have complained to management but have had no response and the agency took the full fee out even though we expressed concern around the entire process.

Avoiding this agency as I value my safety. I’ve been living with an unresolved structural leak for almost 2 months days water leaks coming through light fittings, electrical hazards, and no proper fix. Their only action was removing bulbs, leaving areas dark and unsafe, which led to me slipping and getting injured. Instead of resolving the issue, I was told it’s my responsibility to clean up the flooding. Poor communication, no urgency, and zero regard for tenant safety.

!!!NEGLIGENCE REDEFINED: TENANT SAFETY IGNORED!!! I am currently on Day 50 of living in a property managed by John Shepherd (Birmingham) that is unfit for human habitation. Since 9th February, I have been dealing with a severe structural leak that remains active and unresolved today. The agency’s handling of this emergency is a disgrace. I am currently forced to live with: Active Electrical Hazards: Water is leaking through internal light sockets. I have witnessed sparks on the electrical board twice, yet the source of the water has not been stopped. Visibility Issues & Safety: The contractor’s only action was to remove the light bulbs. This has left one side of my living area without light, making it difficult to see the constant flooding on the floor. Physical Injury: Because of the poor visibility and the wet floor, I have already suffered a physical slip injury, a direct result of the agency's failure to provide a safe environment. Outrageous Management Demands: Property Manager Melissa Cannon has told me it is my 'contractual duty' to keep cleaning up this structural floodwater. I am being treated as an unpaid maintenance worker for a building defect I did not cause. For over two weeks, Melissa Cannon has hidden behind a scripted 'business formal' response, stating she is 'in talks' with the landlord regarding a rent rebate. It takes five minutes to call a landlord, but this agency has stalled for 14 days while I continue to pay full rent for a hazardous, partially uninhabitable home. They are clearly prioritizing the landlord's future interests over my current physical safety. If you value your safety and expect an agent who actually picks up the phone, avoid John Shepherd at all costs.