We had no problem with John Shepherd whilst living in the property, despite a main light being broken and the dirty oven on arrival. However, the problems started when we were moving out. Not only they tried to charge us money for removing pieces of furniture that came with the property!! They also tried every single thing to charge us for the damages that were also cause by the people living there before us. On top of that, I repeatedly asked to see the inventory, as the previous link expired, but was never sent it, and magically when asked to check it, it turned out that all the things they tried to charge us were actually noted there but no one cared to properly review it. We were treated quite disrespectfully and the emails sent from the agency were in a very condescending tone. Finally, we got our deposit back but what a struggle it was! I wouldn't recommend going with them, after renting for many years, I never had to deal with so many issues on check out.

My experience with Johnshepherds is a terrible one, I moved in to a property they were managing 3 months ago, the cleaning was messy and the house was looking scruffy, there is a damp and mould with repairs to be attended to which is yet to be done despite writing to them about it. My wife complained on the heating and power outage which she wrote to them on their portal and also placed a call immediately because it was freezing cold that day and we informed them that we have little kids. They tried solving the problem via a video but it wasn’t successful, we had to move out to sleep elsewhere. They only sent out a contractor 8 days after our complaint, and we were charge £150 as a call out charge. The staff that was managing the property lacked email etiquette and her senior colleague was rude and sound arrogant over the phone. I started searching for another property to rent because I couldn’t deal with their rude and unprofessional correspondence. Fortunately a new property manager by name Vijay, recently came to inspect the property, the guy was really great, he is very professional to the core, he introduced himself as the new property manager and genuinely apologize on behalf of Johnshepherds. He encouraged me not to quit and promise to ensure that all of our complaints are attended to promptly and even if nothing is done he will keep us updated and try his best to see we have good customer service. Drew is also an exceptional senior property manager with Johnshepherds he has been helpful and professional to me.

This agency is not recommended for students, they take advantage of your lack of knowledge & abuse their power. Kai - the property manager was very argumentative over the phone when trying to deal with a situation, he is not very helpful. Also I called the maintenance team multiples times on different occasions & we never received a response from them. When there was a fire in the building, located on our floor, there was no power & tenants were not allowed in the property, despite this the agency / property manager never reached out to their tenants & blamed it on the fact that ‘no one knew’

This agency is not recommended for students, they take advantage of your lack of knowledge & abuse their power. Kai - the property manager was very argumentative over the phone when trying to deal with a situation, he is not very helpful. Also I called the maintenance team multiples times on different occasions & we never received a response from them. When there was a fire in the building, located on our floor, there was no power & tenants were not allowed in the property, despite this the agency / property manager never reached out to their tenants & blamed it on the fact that ‘no one knew’

Reported a problem at my property still waiting 8 days later for someone to ring me back!

Not the best

.Property was tenanted without our consent (found out someone moved in from the building manager of the apartment !) References were from a friend and a brand new employer, the agency staff continually swapped due to multiple leave periods, and overall the communication was defensive and experience was poor. Avoid if you are a first time or overseas landlord. We have complained to management but have had no response and the agency took the full fee out even though we expressed concern around the entire process.

Almost 2 years with this letting agency- my property manager is not very attentive. Their maintenance team can be unprofessional. (Once attended, and left lights on the property all day) Would not recommend to anyone - there are far better letting agents in Birmingham (my experience in the past). My intercom has never worked, fridge issues/delivery is now taking more than 2 weeks to be replaced, lift in my bldg always breaks down. I’m now liaising directly with the Landlord, doing things that should’ve been their job to liaise. Considering how much I’m paying for the property, it’s badly managed. I’ve changed property manager now - which she’s more prompt in response. Wish I never entered a contract with them. Planning to relocate in the next few months out of UK, otherwise I would’ve moved out long time ago.

Terrible real estate agency. Specifically, employee Gita, instead of solving problems, makes them worse, always blames you, never takes responsibility, and constantly lies. 1.5 years ago, we reported the dampness and mold problem in the house, they said they would fix it, but they did nothing. When I told them I was pregnant, they said they would fix it immediately, but by the 6th month of my pregnancy, they had turned the house into a construction site. My baby is now 4 months old and they still haven't completely fixed it. My walls are in terrible condition. The room I wanted to turn into a nursery is full of mold. I'm currently living in a moldy house with my 4-month-old baby. I'm constantly using things to clean it, but it's not working.