Let’s go to the court. Since moving in three weeks ago, I have discovered that 1. the main door was difficult to open and close, 2. one of the light was damaged (not bulb), 3. the bed mattress was damaged, 4. the carpet was full of dust with dark spots, 5. one of chair was broken, 6. wardrobe has big whole which is also broke, 7.the toilet is smelly. I’ve waited for two weeks to get fixing, but nothing changes until now. I want to unwind contract and deposit back because when discussing the property agent stated [that it is well-furnished with professional cleanness with professional inspection]. I signed the tenancy agreement on the basis of the misleading information I was given. However, agent didn’t agree to unwind (even no apology), and I’m still waiting agent to provide landlord’s detail. There is a N1 form in gov website can be used to report this fraud. Also, make small claim would also be help if evidence is enough.

Worst fleeting agent in the country Ahmed from the Sutton branch never phones back and tells lies - had to leave a review for another branch to show what waste of time this letting agency is landlords AVOID AVOID AVOID

Racist

Very bad form John Shepherd! Made a service request back on 19th November 2022 and still awaiting their response over 6 weeks on (and this was to their management team)! Calling this agency dynamic and responsive would be a gross exaggeration. You've got my emails and telephone number so don't be shy and call me!

Very displeased with John Shepherd and the property manager Rajak Ali. Upon moving in (as seen in the pictures) only the surface of the property was “cleaned” when furniture was moved there was mould and other belongings of previous tenants were there. We’ve emailed Rajak about this matter and was told that they would send someone to treat the mould. And that the landlord would get the carpet and flooring changed soon ( October 4th, 2022) as of today the flooring has not been changed and the mould has not been treated. During Winter Season the hot water has stopped working due to it being old, rusted and has not been checked or changed before moving in. And the refrigerator has also stopped working. We’ve emailed Rajak once again about what was happening and hasn’t responded to our report or sent someone over to fix these problems. After paying rent for the ENTIRE YEAR, none of our needs were professionally or properly handled, we still payed outside contractors over £500to fix these issues. We were told that we would be compensated but have it been. Before moving out John Shepherd has emailed us stating that the property must be professionally cleaned and we must send them an invoice as proof. (Note pictures) these were the conditions when we moved in. Why should we have the professionally cleaned when this is how we received it and expect to clean it ourselves. Since we have moved out we’ve requested our deposit and was met with questions on why the flat wasn’t professionally cleaned and the carpets were mouldy. Rajak Ali was the most unprofessional, negligent, incompetent property manager I’ve ever had the misfortune of dealing with. Every email I’ve sent was met with “I’m not in the office at the moment”. This is single-handily the worst service I’ve experienced.

They are messy and unprofessional.

Be very carefull when using this company, they lie to costumers and are extremmely unproffesional, if you are a landlord and this company is managing your property, call them and pretend you are interested you may get a surprise. The staff is unable to be accountable, and they lie instead of being proffesional.

Called to ask about a house on Bull Street which had advertised three bedrooms of which one was a double. I said we were interested on behalf of another party mainly because of its location. I asked for the size of the other two rooms in order to see if a double bed could be fitted in it, but was immediately told that there were interested parties and a viewing could be offered as room measuring was not one of the things they did! I find that entirely unhelpful. There is no plan of the house either. Why would I want to waste my time and theirs to view a property - simply to see if a room was big enough?