This agency has mislead us by using false advertisement and information through out the moving in process. To begin they told us the property is managed by the Landlord but later when we have signed the contract only have they managed to tell us it was managed by the agency. Horrible HORRIBLE agency, please avoid at all cost!!!!!! The issues we have had with them started first when we were dealing with Brendan who was our point of contact and without any acknowledgments he was longer representing us, rather it was Lily. Lily never confirmed why Brendan was no longer our point of contact and all the issues we have told him about the property fall on deaf ears. It was lost in the transition. We signed the contract thinking all of the issues have been identified and looked into. We called the office for regular updates to confirm everything..NO answer. Every time we call it's the same old excuses. "Lily is in a meeting... Lily is busy, Lily is on the phone" etc. Honestly, Please avoid. I will never be using this agency ever AGAIN. I will make sure I save people from these SCAMMERS!!! They also never take complaints serious.