If you want to deal with an **unprofessional agency that ignores your requests and emails and unfairly imposes landlord costs on tenants, then this is the perfect agency for you. Their lack of professionalism is truly remarkable. If I could give less than one star, I would.

Awful experience, misadvertised property that wasn’t fit to be rented out. Studio apartment rented out as 1 bedroom. Property was never cleaned cob webs and a mattress that had urine marks all over it. 7 weeks later still chasing agent for support and not helping.

It is a company that you can not trust, as they habitually do not address your questions. Without my prior consent or agreement, they suddenly charged me a bill more than £600 for some simple repairing works that were not urgent or emergent.

The good - Elisha was prompt in sorting out my tenancy agreement when I asked and would always answer my questions quickly. The bad: 1. Missing building fob which they had months to sort out but waited until I picked up the keys to inform me, still not received this. There is an app as an alternative but this is flaky at best. 2. Broken front door lock meaning I either have to prop the door open or be locked out and have to ask the concierge to let me in. They knew about this issue when they came to do the inventory before I moved in but didn’t bother to get it sorted out or inform me of the problem. 3. Assigned a property manager who is out of office for the entire Christmas period and given no other point of contact except for the contracted out emergency maintenance number which is useless outside of genuine emergencies. 4. Calling up the office is pointless because nobody answers the phone and if you do get through to someone you just get told the people you need are out of office and that if you email your property manager you might get lucky if they check their email… 5. Similar to the above, not told about how to report maintenance issues on their portal. Currently have a broken fridge, washing machine, and dishwasher with no knowledge of how to report these issues. 6. Cleaning clause in the contract yet the flat had clearly not been cleaned - Microwave covered in food, counter tops and shelves dusty, stains on furniture and tables etc

Have not provided any help to solve tenant issues thus far. Will keep it 1* until there’s any resolution. I’ve been waiting for over month and have not been helped, not to mention the super slow response times.

Avoid this company. Charging nonsense cleaning fee when ending the tenancy

Lovely people, but the financial processes have issues. For example: • I was wrongly chased for outstanding rent payment, despite never ever deviating from the payment schedule. Provided proof of payment and it got found. • Still waiting on my deposit to be released! No disputes, but still waiting since the contract end about 2 months ago.

Avoid! John Shepherd give contractors your keys despite having no written proof that they have informed you or gained consent. I had strangers walk around in my property without my knowing changing things to my flat whilst I was paying them full rent. When asking why this was acceptable they advised they use ‘good will’ when handing out keys - this is terrifying and against procedure. Trespassing occurred during my tenancy and the final cleaning bill is crazy! My advice is dispute it as they lower it when you send a quote which isn’t ridiculous. They usually use a cleaning company who don’t have a working website that seem to operate over instagram and overcharge. Currently awaiting legal action regarding the trespassing. Kai and Gita both say alternate things and will make it as painful, hard and long winded as possible to try and retain as much money as possible. This has been an anxiety evoking situation that I wouldn’t recommend to anyone.

Lilly Johnson was very helpful for years with renting my apartment. I dunnow what has happened since she left, but the latest tenant they proposed had a CCJ process and numerous other red flags. And they insisted it was fine! Something strange seems to be happening at JS and i would avoid them.

Do not rent with john shepherd!!!!!! Honestly couldn’t advise anyone to avoid this company anymore! The absolute worst service throughout my stay, when our windows were mouldy and having ladybird infestation due to the cracks and holes in the windows, was continuously told there’s nothing they can do. Then it came to checking out and Gita could not have made it any worse of an experience, consistently picking out issues and created the closing stage extremely anxious! Even though the whole flat was as clean as the inventory, they managed to find a way to claim they had to charge a cleaning fee. After calling Kai and expressing my disappointment after experiencing Gitas awful experience, he then went on to try and find anyway to make the cleaning fee stick by bringing up issues which were not even mentioned in the closing checks. Absolutely disgusting company, eventually they returned my full deposit as they had absolutely no leg to stand on. Honestly would never recommend this company to anyone!! The most anxious experience especially renting alone there was absolutely no support.