.Property was tenanted without our consent (found out someone moved in from the building manager of the apartment !) References were from a friend and a brand new employer, the agency staff continually swapped due to multiple leave periods, and overall the communication was defensive and experience was poor. Avoid if you are a first time or overseas landlord. We have complained to management but have had no response and the agency took the full fee out even though we expressed concern around the entire process.

My daughter is currently renting through this agency, and her experience has been notably disappointing. She works in a demanding profession, and the agency’s lack of clear and timely communication has significantly added to her stress. On multiple occasions, she arranged annual leave for scheduled appointments, only for no one to attend. She then had to follow up herself to discover that the appointments had been cancelled without any notification. Routine matters have required persistent chasing, and escalation to senior staff has not resulted in meaningful improvement. Based on her experience, agencies elsewhere demonstrate far greater reliability, professionalism, and accountability. Regrettably, we cannot recommend this agency.

In the process of finding a flat. Application filled in and suddenly I’ve been ghosted. I have sent countless emails but no replies

While I was in the process of seeking clarification regarding the additional charges, the property agent — who has consistently been rude and unprofessional — issued a notice to me. Despite my attempts to escalate the matter to senior management, the internal escalation process appears ineffective, and as a result, I received the notice yesterday. I genuinely intended to resolve the issue amicably, but unfortunately, all my efforts have been in vain

Highly unprofessional agency that can make your life miserable. The letting agency rented us an appartment (the postbox) that was infested with rodents. This was a nightmare for our family with a newborn baby. Despite our requests inadequate action was taken and completely biased towards landlord. They did not wanted to fix the problem nor let us end contract amicably. Our family suffered health wise and financially penalised. The team will never come to have an amicable conversation and just avoid calls. I wouldn't recommend them.. they have caused so much harm to us. Just to add to your comment, the issue was not faced by building which was confirmed by checking with several neighbours and it was an appartment problems as there were holes in kitchen cabinet and bathtub which was known to landlord and previously some pest control devices were found but did not do regular pest control and still rent the appartment. Further building management confirmed that they are not responsible for anything that happens inside appartment. Still appartment was rented to us and we were made to suffer so much finacially and mentally. It was a torture everyday pleading for help to either fix the problem, find a new accommodation or let us end the contract. But your team had no empathy whatsoever that even they can come up for a discussion and kept delaying.

Not had hot water since July, raised multiple fixflo tickets been ignored it’s now October and we are having cold showers still.

Very poor experience as a tenant. They do not bother about the issues and always favour the landlord.

I can’t state how bad this agent is. I am a landlord and have been with this company, previously Paul Carr, for many years. Since JP took over the service has plummeted. Communication from them on repairs and reports is painfully slow. Weeks turn into months. Their agents don’t have basic knowledge and escalating to senior management achieved nothing. I have asked twice for details on how to leave them and have been ignored. Avoid this company.

PLEASE AVOID THIS COMPANY AND ANY PROPERTY MANAGED BY IT !!! I had no hot water (broken shower & boiler) for 4 months (in the middle of Winter) and the property also needed other repairs (broken blinds, no window keys provided initially, sink tap handle completely missing and unusable). It was a modern, city-centre 1 bedroom apartment that I was paying around £1000 per month for. John Shepherd avoided my calls throughout the entire tenancy and I called almost every day at some point, then on a weekly basis. I tried to contact around 5 different staff members, who either avoided my calls or referred me to another person on an endless cycle. I had to escalate my complaint to the Property Ombudsman UK, which took 2 years to review my complaint but recently found in my favour. The Ombudsman wrote to me: " As outlined in my previous email having reviewed your complaint I am satisfied we would support it for the following reasons: - Repairs and maintenance took an unreasonably long time to organise - The Agent did not provide proactive updates to you about the status of repairs - Where delays were outside the Agent's control this was not communicated to you - You had to continually chase for updates Having considered the above I am satisfied that we would make an award of compensation. I considered the impact upon you especially the lack of hot water and showering facilities and the length of time these persisted. I also took into account that smaller (but still important) repairs like the tap took 6 months to rectify."

Refuse to pay trandesmen. Avoid at alp costs