Do not rent with john shepherd!!!!!! Honestly couldn’t advise anyone to avoid this company anymore! The absolute worst service throughout my stay, when our windows were mouldy and having ladybird infestation due to the cracks and holes in the windows, was continuously told there’s nothing they can do. Then it came to checking out and Gita could not have made it any worse of an experience, consistently picking out issues and created the closing stage extremely anxious! Even though the whole flat was as clean as the inventory, they managed to find a way to claim they had to charge a cleaning fee. After calling Kai and expressing my disappointment after experiencing Gitas awful experience, he then went on to try and find anyway to make the cleaning fee stick by bringing up issues which were not even mentioned in the closing checks. Absolutely disgusting company, eventually they returned my full deposit as they had absolutely no leg to stand on. Honestly would never recommend this company to anyone!! The most anxious experience especially renting alone there was absolutely no support.

When I arrived at my property I was renting it had not been cleaned, and I complained about this and no help with this was offered. Two years later moving out they demand £250 Cleaning Fee deducted from my deposit despite the flat being handed back in a better condition than when I got it. They were completely unwilling to even discuss the issue, totally stonewalling. Avoid at all costs. Property managers were Rajak Ali and Kai‑Ewan Rodney MARLA

Has some great properties I am sure but my experience with them has been poor, I tried on numerous attempts (about 10 phone calls) to organize an online viewing, of which they assured me that they would send after a call, which never ended up happening. A waste of time for someone trying to find a property to move into in a short period of time. All they did was cause me stress about finding a property to move into.

Rented via the Birmingham branch after they acquired Centrick Lettings. Post acquisition, a third party company, instructed on behalf of John Shepherd/Centrick illegally closed all of my utility bill accounts (accounts in my own name) with my utility suppliers without providing me any notice. It wasn’t until I received notification directly from the supplier to advise I was to expect my final bill that i was made aware of the issue. When calling my property manager to discuss the issue I was initially advised ‘oh yeah this is an error that has happened to other flats too’ and that I would need to resolve the issue with the suppliers myself. It wasn’t until I told them the suppliers were refusing to discuss the matter with me now the accounts were no longer under my name that they then agreed to assist. I work in the Property Management industry myself and fully appreciate that errors can occur from time to time, however this was simply the result of incompetence and complacency. The service received when trying to resolve this was also subpar at best, I even escalated the matter to somebody more ‘senior’ within the company and didn’t receive acknowledgment of my email for 3 weeks. Again, appreciating how busy and overwhelming this industry can be it does not change the fact that I was unable to have access to my utility accounts for almost two months with little to no communication on the matter. I have seen that Chris Blick is listed in the responses on trust pilot as a point of contact for escalation of such complaints, I welcome Chris to provide an attempt to justify my aforementioned experience and his employee’s truly shocking service.

Please don’t trust the at All They are big lier Beware ! Beware ! Beware As they asked for money for references and all documents they asked for we provided. They don’t want to give flat on rent us and our money back. Miss lily Johnson Marla misguided us Never trust them please never They ll waist you time and money. Time to go citizen advice bureau with all the proofs and Emails how they cheat people.

They ask for advance money for references. What references ? No other company in Uk ask for £300 for clients references. If you are new in Uk they ll loot you. By law you can’t take advance rent even. Plz don’t give them any single money. They took £300 as a fee to to see your documents like bank statements and work history, totally insane. Then they ll say o property is no more available. Advance is non refundable then . Just stay away.

I am utterly appalled by the unprofessional conduct and lack of accountability displayed by Centrick (now acquired by John Shepherds). Despite my repeated efforts to resolve an issue caused by their own incompetence, they have chosen to shift the blame onto me, the tenant. Their delays and constant stream of excuses have left me in an untenable situation. Due to their failure in handling basic tenancy renewal procedures and basic obligations, I was essentially forced to remain in my property beyond the intended lease period, waiting for them to rectify their own mistakes and they were still saying it is okay and I do not need to worry. But you know what, they secretly put the extra cost on my account! After reaching out to them regarding the additional rental charges several times, they have not only failed to rectify the situation but have also threatened to deduct payments from my deposit now, showing a complete disregard for their responsibilities as property managers. Their refusal to acknowledge their mistakes and instead burden the tenant with unjust financial consequences is utterly unacceptable. It is clear that their priority lies not in providing quality service but in squeezing every penny out of their tenants. Avoid John Shepherd (Centrick) at all COST!!! Their lack of professionalism and blatant disregard for tenant welfare make them wholly unfit to manage any property.

Absolutely useless, ignore emails for months at a time and couldn’t care less about helping

Let’s go to the court. Since moving in three weeks ago, I have discovered that 1. the main door was difficult to open and close, 2. one of the light was damaged (not bulb), 3. the bed mattress was damaged, 4. the carpet was full of dust with dark spots, 5. one of chair was broken, 6. wardrobe has big whole which is also broke, 7.the toilet is smelly. I’ve waited for two weeks to get fixing, but nothing changes until now. I want to unwind contract and deposit back because when discussing the property agent stated [that it is well-furnished with professional cleanness with professional inspection]. I signed the tenancy agreement on the basis of the misleading information I was given. However, agent didn’t agree to unwind (even no apology), and I’m still waiting agent to provide landlord’s detail. There is a N1 form in gov website can be used to report this fraud. Also, make small claim would also be help if evidence is enough.