I am absolutely disgusted with this agency! It's by far the worst I have ever been with. Do not rent a property from them! The staff are incompetent, unprofessional, unsympathetic and unhelpful. The landlord is only interested in getting money from you. I've had serious recurrent issues with damp for 3 years due to a hole in the roof and my constant complaints and phone calls have been ignored. At one point i had to phone environmental health and the problems were still not fixed. Now they are refusing to give me my deposit back due to lies told upon check out! I am absolutely fuming. All this has caused me ill health! You are a disgrace and should be closed down! Edit. I was charged £55 for new sealant around the bath which was black with mould because of the damp issue which they would not fix! I could not make it to the office to hand in the keys due to ill health and they would not come and collect them and charged me everyday they were late. I paid extra for next day delivery when posting them back because i could not physically get to the agency and they still charged me 2 extra days! The property was left cleaner and tidier than what is was when I moved in. The bedroom had been decorated and they charged me saying it was not in good condition and needed doing again. Lies lies lies! Absolutely appalling!