I chose this agency, simply because of the flats they had available at the time, however, when I will be renting again, most certainly I will not be using this agency. The customer service is so so poor, unprofessional and simply unacceptable. Agents do not know how to communicate with customers, always so rude and unhelpful. If you need anything fixed in your flat, you will have to call them multiple times to get a follow up. They say they will keep you updated via email, and they never do, then you call back again and we have to start everything from the very beginning. Definitely one of those companies that ruin your mood instantly after having any conversation with them. Would not recommend this agency to my worst enemy.