Dear Hamza, We are sorry to hear of your comments and as agency we pride ourselves on offering best customer service and we endeavour to ensure our customers are very much forefront of our business. We would like to inform you at no stage have Belvoir or staff members been discriminated against you directly or indirectly. It was noted at the appointment when you viewed the property, the negotiator asked questions in reference to your employment and it was found that your salary was insufficient to pass the credit reference and in fact we advised, you this before we took any monies and therefore demonstrates that rather than you lose any monies later in the application process we look after your best interests from the offset. If you are unhappy please follow our complaints process which can be found on website or email us at birminghamcentral@belvoir.co.uk