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Belvoir - Basingstoke

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
5.00 /5

Excellent service throughout tenancy always responded quickly to our requests. Kate and Carole in particular have been excellent and so helpful. Also very friendly and very professional with the job. Thank you Belvoir

Reply from agent

Many thanks Sunil for your great review. Much appreciated. Kind regards Brian

5.00 /5
21.07.2023
Amazing support from entire team!

We have recently sold our property through Belvoir and we had a first class service from the beginning until the end. Starting with the thorough, professional and accurate house evaluation done by Alastair. Followed by the house viewings expertly arranged and delivered by Katy, Megan and Alastair. And ending with the amazing support from their move manager, Natalie, who updated us regularly with the progress of the sale, pushed for a timely completion speaking with the entire chain and also the solicitors. Every single time when we called the office and spoke with a member of the team we were impressed with their willingness to answer our questions, to provide help and to ensure that the house sale is actually progressing.

5.00 /5

Following a recommendation from a family friend, I engaged with Belvoir to let my property. They have been friendly, efficient, supportive, and above all patient with my constant questions. Being a first-time landlord, the experience could have been daunting, but Belvoir has advised and guided me through the whole process. It has been a pleasure dealing with the entire team, each member is very professional in their work, and I have enjoyed working with the team at every stage of the process. They have communicated with clarity and I have been guided by them at every step. All members of the team were very approachable, willing to listen, and responded promptly. From my initial meeting with Carole Archer, I felt at ease with her warmth, kind and professional approach. She has advised me and kept me informed at all times along the process. A real asset to Belvoir. My subsequent interactions with the team have been exemplary. Thank you, Kirsty, Abi, Tracey, Laura, and Kate. A special thank you to Carole for making this experience so much easier than I imagined it would be. I would highly recommend Belvoir to anyone looking to become a landlord.

Reply from agent

Sarah, thanks for taking the time to leave such a comprehensive review. There are a few members of staff not mentioned, but it's rare for so many to be singled out! I hope that you'll find that as and when you come across them, they'll be equally as pleasant to work with. We all wish you all the very best in your landlording journey!

5.00 /5

Fantastic service from all. Out of all the estate agencies in Basingstoke Kristelle made first contact very easy and reassuring. The communication was spot on and Megan was very professional in showing us around the new property. All in was completed and moving in date obtained within a month of first contact. I couldn't recommend them more! Thank you again guys!

Reply from agent

Thank you for your kind words! We are delighted to hear about your positive experience with Kristelle and Megan. We aim to make the process as smooth as possible for our clients. If you need any further assistance in the future, feel free to reach out. We appreciate your recommendation!

5.00 /5

Belvoir have provided us with impeccable service when i was buying my first property. Natalie is excellent at her job and she has got a lot of knowledge and explains you well. Well done Natalie and Thanks to you and your team.

Reply from agent

Irfan, thanks for leaving us this review. The first time can be daunting, especially recently, so we're pleased to hear that things went so well for you. All the very best in your new home.

5.00 /5

Been with Belvoir over couple of years now. I must say the key differentiator as compared to other agencies : the prompt response to customer emails, and quicker resolution of the Maintenance issues which are reported. Michelle from the Maintenance team has been fantastic - with quicker revert to the problem ticket , sending the best contractors to fix the issue , and also ensuring a follow up is done to check if the issue has been resolved to the customers satisfaction. Would strongly recommend Belvoir for any Lettings !!

Reply from agent

We take pride in our prompt responses and efficient maintenance resolutions. Michelle and our team are dedicated to providing exceptional service. We appreciate your recommendation and look forward to assisting you with any future lettings needs!

5.00 /5

I have employed Belvoir as Agents to manage my investment property for over 10years now, and would recommend them to anyone looking for quality service. Two people particularly have stood out for me over this time, Carol Archer and Jo Jones. Carol was the first person from Belvoir to impress me with the perfect balance of a friendly yet professional service, more like a friend than an agent. Jo has been amazing recently in her handling of my only negative tenant experience. She certainly went above and beyond in terms of customer service and excellent communication. It is certainly something I would commend Belvoir for, & something that seems to be lacking in many businesses nowadays.... good old fashioned reliable communication and people taking pride in their careers. Belvoir have it in spades! Keep up the great work. I will certainly be back to employ your services again!

Reply from agent

Louise, thanks very much for taking the time to leave this review. It's good to hear this from a landlord who has had such extended experience of us. We like to think that a friendly and professional approach makes for a more pleasant working environment for all concerned.

5.00 /5

We used Belvoir as our letting agent for years and they were always excellent and quick to respond in dealing with queries and issues. When the time came to sell the property we automatically when to them to help and we're equally pleased with the sales team. Natalie Painter was excellent in providing support through the sales process and was proactive in chasing all parties and in keeping momentum. Happy to recommend.

Reply from agent

Iain, thanks for taking the time to leave this review. Whilst we're sorry to lose a property, we're glad to have been able to help in the sale and we're all very pleased to learn that you were as happy with the sales team.

5.00 /5

It's normally considered that an estate agent is there to represent the interests of the vendors who have engaged the agent. However, as buyers of a property marketed by Belvoir we were pleasantly surprised at the amount of effort put in by Natalie in making sure the chain was prodded at regular intervals, even assisting with our interactions with our own solicitors (at the end of the day Natalie knows the process and we don't so it's always good to get that info to help make sure everything is being done right!). Really pleased to find them essentially acting for both parties after the sale / purchase was agreed, and if we ever decide to sell we'll be using Belvoir (and hopefully Natalie!) as our agent. Very impressed and highly recommended!

Reply from agent

Thank you for sharing your positive experience with Natalie at Belvoir! We strive to provide exceptional service to both buyers and sellers, and we're thrilled to hear that Natalie's efforts made a difference for you. We look forward to working with you again in the future!

5.00 /5

From start to finish of my sale Belvoir we're there for me, friendly, efficient, returned my calls and kept me updated, selling my house quickly. It turned out to be quite a protracted move but again towards the end contact updates were constant and so reassuring. They are a tight, friendly team and I would recommend them wholeheartedly.

Reply from agent

Thank you for your kind words! We're thrilled to hear about your positive experience with Belvoir. Our team takes pride in providing friendly and efficient service to ensure a smooth sale process. We appreciate your recommendation and look forward to assisting you or your friends in the future.

Contact details
Sales Phone:

01256 809807

Lettings Phone:

01256 808116

Opening hours
Monday-Friday: 09:00 - 17:30 Saturday: 09:00 - 17:00
Address

10 New Street, Basingstoke, Hampshire, RG21 7DE, UK, RG21

About

No matter whether it be renting or buying, selling or letting, as far as Basingstoke and the surrounding area is concerned, Belvoir truly is the local property specialist. Having bought the long-established Redwoods business in 2013, Basingstoke property owners and buyers now have the advantage of dealing with a company which benefits from many years local experience and the support of a National brand. With prominent offices on New Street, Belvoir is ideally placed to service Basingstoke and the out-lying villages. All Belvoir staff are trained and experienced in their particular discipline. Whether you are seeking an accurate valuation of a property you wish to sell, or advice regarding a lettings matter, rest assured that you will be dealing with professional team of 15 staff. If you’re after… • A truly personal service. • Commitment to excellence • Transparent fees • Support of a national network …then once you’ve read the reviews on raterAgent, you’ll probably realise that you need search no further.

Our team

Jo Jones

Property Assessor

Emily Mills

Sales Negotiator

Kate Shore

Lettings Manager

Kirsty Ross

Maintenance Co-ordinator

Brian Linehan

Association of Residential Letting Agents
National Association of Estate Agents
Property Ombudsman Sales
Property Ombudsman Lettings
Tenancy Deposit Scheme
onthemarket
rightmove
Zoopla
Primelocation
Email / E-shot
Floor Plan
For Sale / To Let Board
Newspaper / Magazine
360 Photography
Professional Photos
Smart Viewing
Social Media Campaign
Video
Virtual Reality
Accompanied Viewings
Sales Progression
Manage / Negotiate
Windows Display
Property Brochure
Email / E-shot
Floor Plan
For Sale / To Let Board
Newspaper / Magazine
360 Photography
Professional Photos
Smart Viewing
Social Media Campaign
Video
Virtual Reality
Accompanied Viewings
Sales Progression
Manage / Negotiate
Windows Display
Property Brochure