Webbers Estate Agents Barnstaple

The rudest delivery driver I've ever witnessed. Total lack of respect for myself and my property, nor the new washer and dryer I'd purchased. I would never use a company who use these delivery people ever again.

Unfortunately I've had to put 1 star, as you can't give nothing. I ordered a fridge from Argos and it was due today. I had a message to say my delivery was not successful. Apparently because "the item wasn't loaded onto the van". I rung product care and they couldn't give a reason why and said they would get back to me. Well no one rung, they just rebooked for Monday 15th. Nope not having that, didnt think they could be so bad. Ordered off Anazon and getting it this Thursday. Please tell me how are they getting away with this terrible service?!!

I ordered an air conditioning unit from Curry’s, further to which I received a message and booked the next available time slot (soonest delivery slot was 1 week later). I received plenty of communications beforehand and felt quite confident in the abilities of this company (especially because it asked for info like how many flights of stairs there are, and instructions) Fast forward to today, I stay at home all day because I’ve been allocated a delivery slot, however, nothing arrives in my allocated window.. it’s now 17:00pm, and still, nothing has arrived.. Waste of my day, and the customer services department cannot be reached after 5pm. Don’t bother with this company.. Completely useless. Unprofessional 19:24pm - Delivery not successful! 20:29pm - I receive a text to say that they are sorry they couldn’t deliver the order. I now have the option to choose a new date… guess what, the next date available is 1 WHOLE WEEK AWAY! Totally unacceptable.

Expected delivery of new fridge freezer bought from Costco to replace old one that is struggling in heatwave. Had to defrost and empty out old one 24 hrs before - only to find out 30mins the next day After the scheduled delivery that it was for some reason cancelled and we now need to rebook for another day - earliest slot being 4 days away. Cannot contact anyone because their offices are closed on Saturdays. We are a family of 5 - thanks Product Care Group for being so unhelpful and unthoughtful.

Shocking customer service. Waited 2 weeks for delivery for my fridge freezer, took the day off work and waited until the ‘estimated time of arrival’ and then it switched to delivery unsuccessful. Called for them to state that the order actually wasn’t loaded onto the van and couldn’t tell me why. By this point I had waited 4 hours for the delivery, when in fact they knew it wasn’t even coming the night before. Customer service were as much help as a chocolate teapot too, earliest they can deliver is another week away. Avoid if you can

Worst Courier out there - Product Care is beyond unprofessional. Have a Tumble Dryer ordered via Costco that they are supposed to be delivering. First attempt the driver couldn't be bothered finding my house and didn't phone ahead of time. Rebooked after a lot of back and fourth with their customer service team. As with many of the reviews below have stated, this time they didn't even bother putting it on the van. That's two days of holidays wasted waiting in. The customer service team do not call you back. You have to chase to get any answer. I was told today they were going to find out what happened to my order and phone back. Waited 4 hours and no reply, so called them myself only for the customer service advisor to now tell me they'd launched an investigation and it would take 48 hours. I had to phone to find that out. When I asked to speak to a manager the customer service advisor told me "I can escalate it all I want, it will still take 48 hours". He did escalate it apparently, but I suspect that's going to be as useful as a wet paper bag. Avoid this company at all costs if you have an order they are couriering.

Took almost three weeks for delivery of a fridge freezer from Argos (during which time we had no fridge since our old one was broken) and no contact or information after the initial automated email without us chasing them up multiple times. Their website advertises appliance recycling but they told us that we couldn't request this. They contracted another local company to do the job, making it a fourth-party job, which made us feel like we had even less control over the situation. Would definitely try to avoid this company in future.

Shocking company. Not only did they not turn up on a booked delivery they did not even phone to say they were not coming. No reply to my email and I had to chase them to be told "don't know why they didn't deliver cant get hold of driver but delivery is now cancelled altogether so you need to contact who you purchased dishwasher from." Needless to say I have cancelled item altogether.

Due to have a washing machine delivered on a Saturday morning 8-10am did not turn up, click on the tracking app, for it just to say delivery not possible, no other reason and no update given to us as customer, called their telephone number to find their offices are shut on a Saturday. Now have to wait until Monday to find out where it is, another weekend with no washing machine. Poor service!

Waited in all day for delivery and not appeared. Called 2 times, cannot give update or say when I will get it. No courtesy call to say sorry we are running late or any other excuse they can make up. Oh and tracking systems down, surprise surprise. They are worse than evri. Avoid at all cost. Certainly won't buy if retailer uses them to deliver. Avoid Avoid avoid