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LiFE Residential

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LiFE Residential

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A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)

3.00 /5

05.12.2015

Joe

I dealt with Joe recently as a tenant. Joe was very professional and made the process a lot simpler. I would highly recommend Joe.

review by Da Ty 05.12.2015

Reply from agent

Thank you for a positive feedback., We're happy we could help. .

2.00 /5

31.05.2016

Disappointed by the service

My experience with this agency has been terrible so far. Before moving in, the inventory made after the end of the previous tenancy highlighted some things that needed to be fixed. Now, after 9 months, I'm still waiting for my bed to be replaced. We agreed on paying a fee that should cover the heat bill, with a review due after 6 months. Again, still waiting for it. So far, it hasn't been a pleasant experience.

review by Enrico Pelizzon 31.05.2016

Reply from agent

Thank you for your feedback. With our clients’ feedback, we here at LIFE Residential are able to ascertain as to what we are excelling in, as well take on board the negatives in order to better ourselves as professionals and improve our company procedures. I am disappointed to hear that you had an unpleasant experience with LIFE Residential. This certainly does not sit well with us. If you would like to discuss this further, please contact us on 02088969990.

2.00 /5

10.03.2016

Worst real estate experience ever

Very bad property management service. I had to wait really long for the agent to resolve very simple issues during my tenancy and at check-out. I had to wait an entire month for them to refund my deposit after I moved out. This is really unacceptable. LIFE Residential was the worst real estate experience of my life.

review by Gosia Salak 10.03.2016

Reply from agent

I am sorry to hear that you have not found the service you have received from LIFE Residential satisfactory. I would like to assure you that LIFE Residential always aim to deliver exceptional customer service to all of our clients and are constantly working towards improving the services provided. This is why your feedback is so important to us. We would love to speak to you further regarding your experience. If you would be happy to do so, please contact us on 020 8896 9990.

2.00 /5

13.12.2015

Pricey, but poor service

The fees they charge do not match the quality of service, and their contracts are carefully crafted to make you pay... more. They also were dishonest about the new constructions in progress in the area that ended up completely hiding the sun from our flat. Oh, and they are not very data privacy aware either: At least one of their associates imported her email address book into LinkedIn. She was suggested to me although I don't know her and the only link between us (I am a foreigner) was the email address I used with Life. Will never work with them again.

review by Yan Jacekni 13.12.2015

Reply from agent

1.00 /5

23.04.2017

Very poor

He is just so bad, don't wish anyone to have him as property manager

review by Kaiser Pog 23.04.2017

1.00 /5

24.11.2016

Agent for our property is awful

Our agent for our property at Drayton park is dreadful to work with. He often ignores emails for information until we email multiple times asking for updates on repairs. We have had issues with a repair in our flat that has been ongoing for nearly one year. He refuses to organize a call and will not call us back when requested. I'm shocked at the level of service that we have received. Would not recommend this agent or Life from the experience I have had thus far. However, this is a review about one of their agents that we have dealt with.

review by Naveen Lokesh 24.11.2016

Reply from agent

Thank you for your feedback. With our clients’ feedback, we are able to ascertain what we are excelling in, as well take on board the negatives in order to better ourselves as professionals and improve our company procedures. We are currently investigating your query - as your review is anonymous, please contact us on 02088969990 to discuss anything else. Thank you.

1.00 /5

03.11.2016

Worst agency I've ever used.

"Not even sure where to begin here, but it all went badly from early one and just got worse. It's not office specific. Most of the time we had no idea who or which office they were contacting us from. No consistency in who you deal with, there's someone different for everything. Terribly slow and unhelpful when you raise a complaint and frequently our complaints were ignored. Very slow at getting things fixed and we had multiple issues which made the experience far more unpleasant. Hassled us for same days viewings and let themselves in without ringing the doorbell. Life Residential also had our utility and council tax bills closed a month before we moved out which has caused us a great deal of grief and refuse to acknowledge or assist with this.. The irony is we can't get out deposit back until we pay the final bills, which Life Residential have prevented us from doing.. We have also just had our final check out summary. They are trying to charge us over Â£80 for 2 lightbulbs ( even though not all were working when we moved in and we left all of our spares at the property as a courtesy) They have also tried to charge us Â£80 in compensation for damage that existed prior to our tenancy and is also arguably wear and tear. Both of which are grossly inflated prices and unjustifiable, even if they had been our fault ( which they were not) I would never recommend this agency to my worst enemy. No one deserves to endure what we did and I really don't have anything positive to say about their service. I wish I had paid a bit more attention to the reviews before I moved in. It would have saved me a lot of stress and unnecessary cost"

review by kam davey 03.11.2016

Reply from agent

Dear Kd, thank you for your feedback. We are sorry to hear that you have not found the service you received from LiFE Residential satisfactory. This certainly does not sit well with us. Your property manager will be in contact with you shortly (if not already) to discuss the deposit dispute process that you've just started in more detail. Alternatively, if you would like to discuss this further, please contact us on 02088969990.

1.00 /5

29.10.2016

Just pathetic

Just pathetic service by property manager- Jess Hare

review by Ravi Kumar 29.10.2016

Reply from agent

We are sorry to hear that you have not found the service you received from LiFE Residential to be satisfactory Ravi. We would like to assure you that we always aim to deliver exceptional customer service to all of our clients, and are constantly working towards improving the services provided. This is why your feedback is so important to us. We would love to speak to you further regarding your experience. If you would like to discuss which property this is in regards to, please contact us on 02088969990.

1.00 /5

02.09.2016

Bad service until the last moment

We rented a property with Life residential 6 months ago. The place was dirty. Fridge was frosty, bedroom dusty, oven greasy. We had to ask the owner to arrange a cleaning for all this, which he accepted. The best part comes when we moved out. They did not have a copy of keys to enter the property, so they were relying on us all the time to show the apartment, disturbing us during working hours. We arranged professional cleaning for same day of checkout. The guy from checkout said is all good, no major details to report. Few days later Life residential tells us there are few dilapidations, like scratches in walls and in the small table, so we owe total of 60 pounds. Really? We paid since we didn't want to discuss for 60 pounds, but it felt deeply miserable ask 15 pounds for a scratch when the property was scratched here and there or the painting was collapsing from some areas. Not to mention the checkout report costed us 138 GBP! Avoid if possible, they're useless and pathetic in all possible ways.

review by Eva Villarroya 02.09.2016

Reply from agent

Thank you for your feedback. I am disappointed to hear that you had an unpleasant experience with LIFE Residential. This certainly does not sit well with us. In regard to your payments, the £60 you were charged is our basic call out fee, and the £138 checkout payment was already agreed upon and specified in your Tenancy Guide. If you would like to discuss this further, please contact us on 02088969990.

1.00 /5

22.08.2016

Appalling service - Worst Estate Agent Ever

I have never dealt with a worse estate agent in all my life! Everything was fine up until I paid the deposit and received the keys. The apartment had many problems which were supposed to be resolved but 2 months later some of these have not been done. Nobody responds to emails or calls to help me out and if I was not already locked in to this tenancy I would leave immediately and would never rent through this agency again.

review by Anon Anon 22.08.2016

Reply from agent

"Thank you for your feedback. With our clients’ feedback, we here at LIFE Residential are able to ascertain as to what we are excelling in, as well take on board the negatives in order to better ourselves as professionals and improve our company procedures. I am disappointed to hear that you had an unpleasant experience with LIFE Residential. This certainly does not sit well with us. If you would like to discuss this further, please contact us on 02088969990."

Contact details

Unknown

Opening hours

Unknown

Address

Unit 2, Portal West Business Centre, 6 Portal Way, Acton, Greater London, W3 6RU, London, UK, W3

About

Website:

Unknown

LiFE Residential offer services in lettings, sales and property management. Founded in 2000 by Jonathan Werth and Jason Dienaar, together they hold over 40 years property expertise and are still guiding LIFE’s way. LiFE began with 1 office in Parliament View and 3 members of staff. Today, we are one of the UK’s leading privately owned real estate agencies, specialising in new luxury developments. We have 12 offices located across London, and have expanded internationally with offices in Hong Kong, Singapore and South Africa. We employ over 115 dedicated members of staff who speak over 32 languages. We have cultivated a reputation based on honesty and integrity, building strong relationships with London developers. As the appointed lettings and management agent for Galliard Homes and City And Docklands, along with many other London developers, we can provide you, our client, with unrivalled access to the best residential property in London. Here at LiFE, we employ only the best people. Our staff live and breathe the London property scene and receive the highest quality professional training. Each and every agent is an expert on their location meaning we can offer you insightful and comprehensive advice. With all of our offices either on-site at large developments or within 15 minutes of our properties, we provide a high quality, personalised and hands-on service to all of our clients.

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