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Northwood - Worcester

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
5.00 /5
28.05.2021
Outstanding service

Excellent communication which is friendly and informative. Email communication second to none with prompt delivery of actions. All round excellent attitude about what they do.

review by Jack 28.05.2021
5.00 /5
26.05.2021
Fantastic year of service

Absolute first class service from everyone I have dealt with at Northwood right from the very first time I met Rob in February 2019 when I was thinking of renting out my former home. The rent guarantee scheme they offer is very secure and has worked out very well for me. Rent is paid on time every month. I have had a few issues to deal with (I live 75 miles from my property now) , new carpet, boiler and shower needed due to the age of the property, not through lack of care by the tenants. All sorted very promptly and efficiently by Lauren and the contractors used by Northwood are polite, punctual and easy to deal with. Quite simply, no issues whatsoever in recommending Northwood to anyone considering entering the rental market. Jon, Rob and Lauren have all delivered first class service. One very satisfied customer who has just entered into another 2 year contract after having my 1st contract for 12 months. Would not go anywhere else!

Reply from agent

Hello Ros, Thank you so much for your lovely positive comments. We understand that being a remote landlord can seem daunting at times and it has been a pleasure to help with all aspects of the letting and management of your property to make it as stress-free as possible. It was particularly pleasing also to have been able to put you in touch with our mortgage broker who found a suitable re-mortgage deal for you. As a small business, we strive to give excellent service and happy customers mean the world to us. Best wishes & thanks form all the team. Jonathan

5.00 /5
24.05.2021
Brilliant

I’m pretty accomplished at managing my own properties but as my tenant left when I was in for a busy period I tried Northwood to find a tenant and manage for me for a bit. Well, I will never manage a property myself again. These guys have been transformative. They find trades quicker and at lower costs than I ever did and are hugely proactive and communicative.

Reply from agent

Hi Jessica, thank you for your lovely comments and positive feedback which are much appreciated by the whole team. As a small business, customer service really is at the heart of everything we do and it is great to hear that since trying our fully-managed service, you have not looked back. Best wishes, Jonathan

5.00 /5
19.05.2021
Excellent service, as

Lauren Foster is professional, polite, conscientious and shows integrity. She always ensures my properties are compliant with the latest regulations and makes sure I receive any recommendations for action within a timely manner. I can rest assured in knowing my properties are well looked after and any issues will be dealt with swiftly. This is the level of service I have come to expect as standard from Northwood, Worcester.

Reply from agent

Hi Emma, Many thanks for your kind comments and positive feedback, it is very much appreciated by Lauren and all of the team. You have been a landlord client of ours now for several years and it is lovely to know that you are really pleased with the service you receive for your properties. Best wishes, Jonathan

5.00 /5
18.05.2021
I would highly recommend

I would highly recommend Northwood letting agents in Worcester. They have been friendly and professional, making the process of letting my house smooth and stress free.

Reply from agent

Hello Claire, Thank you for posting a review and for your positive feedback. It has been a pleasure for us to help with the letting of your lovely property. The new occupiers could not have been more excited when they collected the keys and the work put into preparing the property for rental has been well worth it from the letting and on-going management side of things. Best wishes from all of us, Jonathan

5.00 /5
28.04.2021
Very helpful, would

Very helpful, would definitely use again. Helped me at every stage of the process. Communication was great, staff were friendly. 10/10 would recommend.

Reply from agent

Hi KF, thank you for posting a review and for your positive feedback. Our main aim is to provide professional, helpful and friendly service and it is great that based on your experience, you would recommend Northwood to others. As a small business it really means a lot to us. We hope you are settling in well and that there are many sunny days ahead for the cricket. Best wishes, Jonathan

5.00 /5
26.04.2021
A fantastic experience

A fantastic experience renting through Northwood Ltd in Worcester this year - very helpful and Jonathan in particular went out of his way to ensure that any issues I had were resolved quickly. Always a fast response to emails and easy to contact on the phone.

Reply from agent

Hi Darek, thank you for taking the time to post a review and for your positive feedback. It is a shame that we didn\'t have a suitable available property for you and K within your timeframe but we hope you are settling in well to your new home and will be very happy there, Best wishes from all of us. Jonathan

5.00 /5
23.04.2021
Well, what can we say other

Well, what can we say other than now we know that we chose the BEST letting agent in Worcester! From the moment of personal contact with Robert Challis at Northwood, to the end of result of him finding excellent tenants for our property, it has been a superb service! Robert's team is also totally professional, and the level of communication is equal to none. Thank you all Northwood, brilliant job!

Reply from agent

Hi Dennis, many thanks for posting a review and for your lovely comments. As a small business, customer feedback is extremely important to us and also genuinely helps others to make a more informed decision when deciding which company to do business with so the time taken to post a review is greatly appreciated. We hope your new tenants are settling in well. Best wishes from all the team. Jonathan

5.00 /5
17.12.2020
Northwood have been amazing

Northwood have been amazing to deal with from beginning to end. They made the inital process so easy and have been swift and professional throughout. They are such a friendly team and it has been a pleasure to get to know them over the course of my tenancy. I would definitely recommend the worcester branch and all the staff there. Big thank you to Harriet, Robert and Maria who helped with various elements of the tenancy too!

review by Kali 17.12.2020
Reply from agent

Hi Kali, thank you so much for posting a review and for your kind comments. Where did those 2 years go? - it seems like only yesterday that you and Tom were moving in. Thank you also for looking after the flat so well. It looked lovely on the video tour, almost like a show home. Wishing you both every happiness in the future from all of us at Northwood. Jonathan

5.00 /5
27.11.2020
Northwood were incredibly

Northwood were incredibly helpful in finding us a property to suit our needs. The team are very approachable and responsive to emails/calls.

Reply from agent

Hi Ellie, Thank you so much for sparing the time to post a review and for your positive feedback. It has been a pleasure to help you and Richard find and secure a property and we hope that you will both be very happy in your new home. If there are any issues along the way (after the initial teething issues that are hopefully now sorted), we are here to help. Best wishes from all of the team. Jonathan

Contact details
Sales Phone:

01905 330530

Lettings Phone:

01905 330530

Lettings Email:

worcester@northwooduk.com

Opening hours
Monday-Friday: 09:30 - 17:30 Saturday: 09:30 - 12:00
Address

41-43 Barbourne Road, Worcester, WR1 1SA, UK

Our business is all about people and property and we have had the pleasure of helping to match one with the other throughout Worcestershire since 2003.

Our team

Worcester Office

Association of Residential Letting Agents
Property Ombudsman Sales
Property Ombudsman Lettings
onthemarket
rightmove
Floor Plan
For Sale / To Let Board
Professional Photos
Social Media Campaign
Video
Accompanied Viewings
Sales Progression
Manage / Negotiate
Windows Display
Property Brochure
Floor Plan
For Sale / To Let Board
Professional Photos
Social Media Campaign
Video
Accompanied Viewings
Sales Progression
Manage / Negotiate
Windows Display
Property Brochure