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Northwood - Worcester

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
5.00 /5
29.05.2021
100% Online &

With a 100% online process, the team at Northwood handled my application process from start to finish and handover to the landlord absolutely seamless. Even when referees took too long to respond (or not at all) they kept me informed and got the job done. They are also one of the few organisations to actually follow up on referencing leads that landlords are charged for, but are generally ignored by others. Overall, the team as a whole were professional, friendly, fast and easy to deal with. Special mention to Maria who handled my case and had to put up with the unprofessionalism of some of my referees!

5.00 /5
29.05.2021
The whole process of letting

The whole process of letting out our flat was extremely smooth and easy. Robert explained every step to us and was brilliant. Very professional and charming. I really recommend Northwoood.

5.00 /5
29.05.2021
I’ve had a great

I’ve had a great experience so far with Northwood, especially compared to other agents in Worcester. I have no complaints with them!

5.00 /5
28.05.2021
Great Service - thank

I have rented my flat through Northwood for 4 years now. From the start they were clear on the process and guided me through it. Through the whole Covid pandemic, the team were extremely helpful on what this meant for me as a landlord. As far as repairs go I have found the tradespeople they used to charge a fair price and provide a great service. As a first time landlord I am very happy with the service I have received. Thank you!

Reply from agent

Hi Laura, thank you so much for posting feedback of your experience as a landlord with Northwood and for your positive comments. It has been a pleasure to help with your property over the years and, as a small business, it means a great deal to us to know that you have been so pleased with the service you have received from Northwood. With best wishes and thanks from all of us.

5.00 /5
28.05.2021
Highly

Highly recommended. Very helpful throughout the whole process and responded very quickly to any concerns I had. Maria was in contact with me throughout and was very friendly and helpful. My precious estate agents were being difficult with sending over information and Northwood helpful me get everything sorted within good time.

Reply from agent

Thank you so much for your feedback regarding your swap to Northwood Loro and for your positive comments. It can be very frustrating when agents will not provide a reference freely but thankfully Maria was able to find a way through for you. We all hope you have settled in well over the last few months and are enjoying your new home very much. Best wishes

5.00 /5
28.05.2021
Great

We have just bought a property to let and chose Northwood Worcester after a friend recommended them. Firstly, dealing with Lauren and Rob has been a pleasure. Quick and efficient service and, most importantly, doing what they said they'd do when they said they'd do it. No messing around. Exactly what we wanted. Highly recommended.

5.00 /5
28.05.2021
Outstanding service

Excellent communication which is friendly and informative. Email communication second to none with prompt delivery of actions. All round excellent attitude about what they do.

review by Jack 28.05.2021
5.00 /5
26.05.2021
Fantastic year of service

Absolute first class service from everyone I have dealt with at Northwood right from the very first time I met Rob in February 2019 when I was thinking of renting out my former home. The rent guarantee scheme they offer is very secure and has worked out very well for me. Rent is paid on time every month. I have had a few issues to deal with (I live 75 miles from my property now) , new carpet, boiler and shower needed due to the age of the property, not through lack of care by the tenants. All sorted very promptly and efficiently by Lauren and the contractors used by Northwood are polite, punctual and easy to deal with. Quite simply, no issues whatsoever in recommending Northwood to anyone considering entering the rental market. Jon, Rob and Lauren have all delivered first class service. One very satisfied customer who has just entered into another 2 year contract after having my 1st contract for 12 months. Would not go anywhere else!

Reply from agent

Hello Ros, Thank you so much for your lovely positive comments. We understand that being a remote landlord can seem daunting at times and it has been a pleasure to help with all aspects of the letting and management of your property to make it as stress-free as possible. It was particularly pleasing also to have been able to put you in touch with our mortgage broker who found a suitable re-mortgage deal for you. As a small business, we strive to give excellent service and happy customers mean the world to us. Best wishes & thanks form all the team. Jonathan

5.00 /5
24.05.2021
Brilliant

I’m pretty accomplished at managing my own properties but as my tenant left when I was in for a busy period I tried Northwood to find a tenant and manage for me for a bit. Well, I will never manage a property myself again. These guys have been transformative. They find trades quicker and at lower costs than I ever did and are hugely proactive and communicative.

Reply from agent

Hi Jessica, thank you for your lovely comments and positive feedback which are much appreciated by the whole team. As a small business, customer service really is at the heart of everything we do and it is great to hear that since trying our fully-managed service, you have not looked back. Best wishes, Jonathan

5.00 /5
19.05.2021
Excellent service, as

Lauren Foster is professional, polite, conscientious and shows integrity. She always ensures my properties are compliant with the latest regulations and makes sure I receive any recommendations for action within a timely manner. I can rest assured in knowing my properties are well looked after and any issues will be dealt with swiftly. This is the level of service I have come to expect as standard from Northwood, Worcester.

Reply from agent

Hi Emma, Many thanks for your kind comments and positive feedback, it is very much appreciated by Lauren and all of the team. You have been a landlord client of ours now for several years and it is lovely to know that you are really pleased with the service you receive for your properties. Best wishes, Jonathan

Contact details
Sales Phone:

01905 330530

Lettings Phone:

01905 330530

Lettings Email:

worcester@northwooduk.com

Opening hours
Monday-Friday: 09:30 - 17:30 Saturday: 09:30 - 12:00
Address

41-43 Barbourne Road, Worcester, WR1 1SA, UK

Our business is all about people and property and we have had the pleasure of helping to match one with the other throughout Worcestershire since 2003.

Our team

Worcester Office

Association of Residential Letting Agents
Property Ombudsman Sales
Property Ombudsman Lettings
onthemarket
rightmove
Floor Plan
For Sale / To Let Board
Professional Photos
Social Media Campaign
Video
Accompanied Viewings
Sales Progression
Manage / Negotiate
Windows Display
Property Brochure
Floor Plan
For Sale / To Let Board
Professional Photos
Social Media Campaign
Video
Accompanied Viewings
Sales Progression
Manage / Negotiate
Windows Display
Property Brochure