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Northwood - Worcester

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
5.00 /5
28.08.2021
At our first meeting I was

At our first meeting I was impressed with Robert's professionalism and friendly manner. He has always responded promptly to my emails with excellent advice and has always been extremely helpful. As I live abroad, it is important for me to be comfortable with an agent who is trustworthy and efficient so I would highly recommend him and Northwood. I have also been in contact with Maria who is also very prompt at responding to any questions that I have had.

Reply from agent

Hello Susan, many thanks for your feedback and for your lovely comments. It can seem a bit of a daunting task choosing a letting agent especially when living abroad and it a great to know that you have been so pleased with the service you have received from Northwood. With best wishes from all the team.

5.00 /5
22.07.2021
Brilliant service from

Brilliant service from Northwood. Dealt with our problem quickly and efficiently. Got someone out to look at our problem on the same day which was fab and helped escalate to our landlord for action.

Reply from agent

Hi Laura, thank you for taking the time to post feedback on your recent experience and for your kind comments. It is an inescapable fact unfortunately that domestic appliances break down from time to time and it can be very frustrating, especially with a young family to look after. We are glad though that we were able to help get things back up and running for you swiftly. Best wishes from all of us.

5.00 /5
06.07.2021
Northwood are excellent at

Northwood are excellent at responding back to you. We recently had an electrical fault, we let the team know and they got back to us quickly and with the details of the electrician who would shortly be in touch, and did. It wasn't long at all before he came and rectified the issue and a very pleasant man. We feel confident that any further issues, if at all, will always be dealt with this way, which is very reassuring. Lauren also kept us well informed in the process..

Reply from agent

Hi Victoria, it is a frustrating fact of life that things in a property break down from time to time but great to know that Lauren helped to get everything back up and running again for you swiftly. Although they do not work for us directly, contractors that we choose to send to properties do reflect on Northwood also so it is particularly pleasing that you were also happy with how they went about their work. Thank you again and hopefully everything will remain in working order now for a long time. If not though, let us know and we will be happy to help. Best wishes from all of us.

5.00 /5
28.06.2021
Great

Recently moved into a super flat in Diglis. Excellent service from all the team at Northwood from initial contact to sorting out a small issue through their contractor. Everyone was polite, efficient and speedy. Highly recommended to landlords and tenants.

Reply from agent

Hi Jack, many thanks for posting feedback and for your positive comments which are very greatly appreciated. Having sorted the initial kitchen sink issue, I hope everything at the property is behaving itself and it was great to hear that you are very happy there. Best wishes from all of us.

5.00 /5
28.06.2021
OK so where to start with

OK so where to start with Northwood. First word Excellent. We looked at properties with a few agencies in a heated market and properties differed but service levels with other agencies were generally terrible. For example, only doing video viewings, letting tenants show you around, outsourcing referencing and then messing it up. What happened to a basic decent level of service where you see a property, meet the agent, like it and do an application? Thankfully Northwood still operates professionally and like this and makes it all easy. Rob the agent who showed us around firstly was professional, friendly and polite, he followed up when he said he would, gave us first viewing when we missed out on other properties as promised. In the office Maria, was super helpful, and extremely professional with all documents electronic, clearly set out with explanations of payments, and easy negotiations with the landlord over payments etc. Above and beyond, responsive and just great to do business with. Now we've moved in there's the usual small inventory items to update plus some requests and we've found Lauren to also be excellent as the property manager, responsive and nothing is too much trouble to explain or ask the landlord. To cut a lengthy review short, Northwood Worcester are simply superb. They put other Worcester agents to shame!

Reply from agent

Hi Marcus, Wow! Thank you for taking the time to post such comprehensive feedback and for your wonderfully positive comments. Some people tend to think that all letting agents are the same. It is genuinely heartening to hear from someone who has been on the receiving end of different service levels from different companies that the effort we all put in at Northwood to go the extra mile and give our customers a professional, helpful and friendly service, really does make a difference. We hope you are settling in well and will have many happy memories in your new home. Best wishes from all of us. Jonathan

5.00 /5
08.06.2021
Boiler

Had issues with the boiler at the property I rent, this was resolved quickly by Northwood. Original plumbing company could not fix the issue as the boiler was still under warranty, Lauren at Northwood arranged for the Worcester Bosch engineer to come out on the same day and hot water is now working again.

Reply from agent

Hi Adam, Many thanks for posting a review and for your feedback. When a boiler goes out of action we realise how much we depend upon them and it is great that we managed to get yours back up & running again for you quickly. Best wishes, Jonathan

5.00 /5
07.06.2021
5 Star

From the minute we enquired about a number of properties Robert fully understood our overall requirements and contacted us to arrange a viewing for the right property (not just the first one that came available within our budget). From the viewing to application Robert and his colleagues have maintained contact with updates on the application and also move in dates etc. Sadly communication is very lacking with some other agents. An all round great service from Northwood Worcester, would recommend above any others I have dealt with.

Reply from agent

Hi Ross, thank you for your review and positive feedback. We know that moving home can be a stressful time and we do everything we can to try and help make it as hassle-free and as friendly as possible. We hope you have settled in well and are enjoying your new home. Best wishes from all of us.

5.00 /5
04.06.2021
5star Letting

The whole process of moving was made so simple and easy due to the Northwood team. Everyone i dealt with was so friendly and nothing was too much trouble. Now 5 months down the line any query i have is dealt with in a timely and professional manner. The best letting agent i have dealt with in 15 years of renting properties.

Reply from agent

Hi Derek, Many thanks for your lovely feedback. It has been a pleasure to help and we hope you are really enjoying the property. The landlord was delighted with the hedge trim, many thanks again. With best wishes from all of us.

5.00 /5
03.06.2021
Thank

A big thank you to the Northwood team for organising the upgrade of the electrics in my rental property. Excellent service and communication. Thanks, Heidi Caldicott

Reply from agent

Hi Heidi, many thanks for your review and positive feedback. It is very much appreciated. Best wishes from all of us.

5.00 /5
02.06.2021
Highly

Highly recommend Northwood, fantastic service, always helpful and responsive to us as landlords and our tenants. Nothing is too much trouble for the team at Northwood.

Reply from agent

Hi Andy & Kate, many thanks for posting a review and for your highly positive feedback, it is lovely to learn you are so happy with the service you are receiving from us and that you recommend Northwood to others. We have spent 18 years building our professional friendly business and there is no better endorsement than one from a happy customer. Best wishes from all of us. Jonathan

Contact details
Sales Phone:

01905 330530

Lettings Phone:

01905 330530

Lettings Email:

worcester@northwooduk.com

Opening hours
Monday-Friday: 09:30 - 17:30 Saturday: 09:30 - 12:00
Address

41-43 Barbourne Road, Worcester, WR1 1SA, UK

Our business is all about people and property and we have had the pleasure of helping to match one with the other throughout Worcestershire since 2003.

Our team

Worcester Office

Association of Residential Letting Agents
Property Ombudsman Sales
Property Ombudsman Lettings
onthemarket
rightmove
Floor Plan
For Sale / To Let Board
Professional Photos
Social Media Campaign
Video
Accompanied Viewings
Sales Progression
Manage / Negotiate
Windows Display
Property Brochure
Floor Plan
For Sale / To Let Board
Professional Photos
Social Media Campaign
Video
Accompanied Viewings
Sales Progression
Manage / Negotiate
Windows Display
Property Brochure