At our first meeting I was impressed with Robert's professionalism and friendly manner. He has always responded promptly to my emails with excellent advice and has always been extremely helpful. As I live abroad, it is important for me to be comfortable with an agent who is trustworthy and efficient so I would highly recommend him and Northwood. I have also been in contact with Maria who is also very prompt at responding to any questions that I have had.
Brilliant service from Northwood. Dealt with our problem quickly and efficiently. Got someone out to look at our problem on the same day which was fab and helped escalate to our landlord for action.
Northwood are excellent at responding back to you. We recently had an electrical fault, we let the team know and they got back to us quickly and with the details of the electrician who would shortly be in touch, and did. It wasn't long at all before he came and rectified the issue and a very pleasant man. We feel confident that any further issues, if at all, will always be dealt with this way, which is very reassuring. Lauren also kept us well informed in the process..
Recently moved into a super flat in Diglis. Excellent service from all the team at Northwood from initial contact to sorting out a small issue through their contractor. Everyone was polite, efficient and speedy. Highly recommended to landlords and tenants.
OK so where to start with Northwood. First word Excellent. We looked at properties with a few agencies in a heated market and properties differed but service levels with other agencies were generally terrible. For example, only doing video viewings, letting tenants show you around, outsourcing referencing and then messing it up. What happened to a basic decent level of service where you see a property, meet the agent, like it and do an application? Thankfully Northwood still operates professionally and like this and makes it all easy. Rob the agent who showed us around firstly was professional, friendly and polite, he followed up when he said he would, gave us first viewing when we missed out on other properties as promised. In the office Maria, was super helpful, and extremely professional with all documents electronic, clearly set out with explanations of payments, and easy negotiations with the landlord over payments etc. Above and beyond, responsive and just great to do business with. Now we've moved in there's the usual small inventory items to update plus some requests and we've found Lauren to also be excellent as the property manager, responsive and nothing is too much trouble to explain or ask the landlord. To cut a lengthy review short, Northwood Worcester are simply superb. They put other Worcester agents to shame!
Had issues with the boiler at the property I rent, this was resolved quickly by Northwood. Original plumbing company could not fix the issue as the boiler was still under warranty, Lauren at Northwood arranged for the Worcester Bosch engineer to come out on the same day and hot water is now working again.
From the minute we enquired about a number of properties Robert fully understood our overall requirements and contacted us to arrange a viewing for the right property (not just the first one that came available within our budget). From the viewing to application Robert and his colleagues have maintained contact with updates on the application and also move in dates etc. Sadly communication is very lacking with some other agents. An all round great service from Northwood Worcester, would recommend above any others I have dealt with.
The whole process of moving was made so simple and easy due to the Northwood team. Everyone i dealt with was so friendly and nothing was too much trouble. Now 5 months down the line any query i have is dealt with in a timely and professional manner. The best letting agent i have dealt with in 15 years of renting properties.
A big thank you to the Northwood team for organising the upgrade of the electrics in my rental property. Excellent service and communication. Thanks, Heidi Caldicott
Highly recommend Northwood, fantastic service, always helpful and responsive to us as landlords and our tenants. Nothing is too much trouble for the team at Northwood.
41-43 Barbourne Road, Worcester, WR1 1SA, UK
Website:
http://northwooduk.com/worcesterOur business is all about people and property and we have had the pleasure of helping to match one with the other throughout Worcestershire since 2003.