OK so where to start with Northwood. First word Excellent. We looked at properties with a few agencies in a heated market and properties differed but service levels with other agencies were generally terrible. For example, only doing video viewings, letting tenants show you around, outsourcing referencing and then messing it up. What happened to a basic decent level of service where you see a property, meet the agent, like it and do an application? Thankfully Northwood still operates professionally and like this and makes it all easy. Rob the agent who showed us around firstly was professional, friendly and polite, he followed up when he said he would, gave us first viewing when we missed out on other properties as promised. In the office Maria, was super helpful, and extremely professional with all documents electronic, clearly set out with explanations of payments, and easy negotiations with the landlord over payments etc. Above and beyond, responsive and just great to do business with. Now we've moved in there's the usual small inventory items to update plus some requests and we've found Lauren to also be excellent as the property manager, responsive and nothing is too much trouble to explain or ask the landlord. To cut a lengthy review short, Northwood Worcester are simply superb. They put other Worcester agents to shame!
Had issues with the boiler at the property I rent, this was resolved quickly by Northwood. Original plumbing company could not fix the issue as the boiler was still under warranty, Lauren at Northwood arranged for the Worcester Bosch engineer to come out on the same day and hot water is now working again.
From the minute we enquired about a number of properties Robert fully understood our overall requirements and contacted us to arrange a viewing for the right property (not just the first one that came available within our budget). From the viewing to application Robert and his colleagues have maintained contact with updates on the application and also move in dates etc. Sadly communication is very lacking with some other agents. An all round great service from Northwood Worcester, would recommend above any others I have dealt with.
The whole process of moving was made so simple and easy due to the Northwood team. Everyone i dealt with was so friendly and nothing was too much trouble. Now 5 months down the line any query i have is dealt with in a timely and professional manner. The best letting agent i have dealt with in 15 years of renting properties.
A big thank you to the Northwood team for organising the upgrade of the electrics in my rental property. Excellent service and communication. Thanks, Heidi Caldicott
Highly recommend Northwood, fantastic service, always helpful and responsive to us as landlords and our tenants. Nothing is too much trouble for the team at Northwood.
Everyone I dealt with was very quick to reply, helpful and I could always contact them, even with the difficulties of covid.
Great service, very responsive to both mine and my tenants requirements with any issues or queries raised. I would definitely recommend!
The team at Northwood have always been quick to respond via email to any queries we have had, and have been quick to organise a resolution to any issues with the property when necessary.
We moved couple of times and changed agencies but to be honest this agency seems it's not driven only by sales but with soul, so friendly and professional in the same time we are happy to rent our home through them! Rob, John and Maria are the people we been in contact with and are number 1!
41-43 Barbourne Road, Worcester, WR1 1SA, UK
Website:
http://northwooduk.com/worcesterOur business is all about people and property and we have had the pleasure of helping to match one with the other throughout Worcestershire since 2003.