We use cookies to give you the best online experience. By using our website you agree to our use of cookies in accordance with our cookie policy & you agree to the site's terms & condition

Northwood - Worcester

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
5.00 /5
28.06.2021
OK so where to start with

OK so where to start with Northwood. First word Excellent. We looked at properties with a few agencies in a heated market and properties differed but service levels with other agencies were generally terrible. For example, only doing video viewings, letting tenants show you around, outsourcing referencing and then messing it up. What happened to a basic decent level of service where you see a property, meet the agent, like it and do an application? Thankfully Northwood still operates professionally and like this and makes it all easy. Rob the agent who showed us around firstly was professional, friendly and polite, he followed up when he said he would, gave us first viewing when we missed out on other properties as promised. In the office Maria, was super helpful, and extremely professional with all documents electronic, clearly set out with explanations of payments, and easy negotiations with the landlord over payments etc. Above and beyond, responsive and just great to do business with. Now we've moved in there's the usual small inventory items to update plus some requests and we've found Lauren to also be excellent as the property manager, responsive and nothing is too much trouble to explain or ask the landlord. To cut a lengthy review short, Northwood Worcester are simply superb. They put other Worcester agents to shame!

Reply from agent

Hi Marcus, Wow! Thank you for taking the time to post such comprehensive feedback and for your wonderfully positive comments. Some people tend to think that all letting agents are the same. It is genuinely heartening to hear from someone who has been on the receiving end of different service levels from different companies that the effort we all put in at Northwood to go the extra mile and give our customers a professional, helpful and friendly service, really does make a difference. We hope you are settling in well and will have many happy memories in your new home. Best wishes from all of us. Jonathan

5.00 /5
08.06.2021
Boiler

Had issues with the boiler at the property I rent, this was resolved quickly by Northwood. Original plumbing company could not fix the issue as the boiler was still under warranty, Lauren at Northwood arranged for the Worcester Bosch engineer to come out on the same day and hot water is now working again.

Reply from agent

Hi Adam, Many thanks for posting a review and for your feedback. When a boiler goes out of action we realise how much we depend upon them and it is great that we managed to get yours back up & running again for you quickly. Best wishes, Jonathan

5.00 /5
07.06.2021
5 Star

From the minute we enquired about a number of properties Robert fully understood our overall requirements and contacted us to arrange a viewing for the right property (not just the first one that came available within our budget). From the viewing to application Robert and his colleagues have maintained contact with updates on the application and also move in dates etc. Sadly communication is very lacking with some other agents. An all round great service from Northwood Worcester, would recommend above any others I have dealt with.

Reply from agent

Hi Ross, thank you for your review and positive feedback. We know that moving home can be a stressful time and we do everything we can to try and help make it as hassle-free and as friendly as possible. We hope you have settled in well and are enjoying your new home. Best wishes from all of us.

5.00 /5
04.06.2021
5star Letting

The whole process of moving was made so simple and easy due to the Northwood team. Everyone i dealt with was so friendly and nothing was too much trouble. Now 5 months down the line any query i have is dealt with in a timely and professional manner. The best letting agent i have dealt with in 15 years of renting properties.

Reply from agent

Hi Derek, Many thanks for your lovely feedback. It has been a pleasure to help and we hope you are really enjoying the property. The landlord was delighted with the hedge trim, many thanks again. With best wishes from all of us.

5.00 /5
03.06.2021
Thank

A big thank you to the Northwood team for organising the upgrade of the electrics in my rental property. Excellent service and communication. Thanks, Heidi Caldicott

Reply from agent

Hi Heidi, many thanks for your review and positive feedback. It is very much appreciated. Best wishes from all of us.

5.00 /5
02.06.2021
Highly

Highly recommend Northwood, fantastic service, always helpful and responsive to us as landlords and our tenants. Nothing is too much trouble for the team at Northwood.

Reply from agent

Hi Andy & Kate, many thanks for posting a review and for your highly positive feedback, it is lovely to learn you are so happy with the service you are receiving from us and that you recommend Northwood to others. We have spent 18 years building our professional friendly business and there is no better endorsement than one from a happy customer. Best wishes from all of us. Jonathan

5.00 /5
01.06.2021
Everyone I dealt with was

Everyone I dealt with was very quick to reply, helpful and I could always contact them, even with the difficulties of covid.

5.00 /5
31.05.2021
Great service, very

Great service, very responsive to both mine and my tenants requirements with any issues or queries raised. I would definitely recommend!

5.00 /5
29.05.2021
Overall excellent

The team at Northwood have always been quick to respond via email to any queries we have had, and have been quick to organise a resolution to any issues with the property when necessary.

5.00 /5
29.05.2021
We moved couple of times and

We moved couple of times and changed agencies but to be honest this agency seems it's not driven only by sales but with soul, so friendly and professional in the same time we are happy to rent our home through them! Rob, John and Maria are the people we been in contact with and are number 1!

Reply from agent

Hi Klara & Ionut, thank you for your feedback & lovely comments. It was a shame when you needed to move on from the previous property, I remember coming to drop off the keys for you during the first Covid lockdown. It has been a pleasure to help you find another home back in Worcester though and we hope you have settled in well. With best wishes from all of us.

Contact details
Sales Phone:

01905 330530

Lettings Phone:

01905 330530

Lettings Email:

worcester@northwooduk.com

Opening hours
Monday-Friday: 09:30 - 17:30 Saturday: 09:30 - 12:00
Address

41-43 Barbourne Road, Worcester, WR1 1SA, UK

Our business is all about people and property and we have had the pleasure of helping to match one with the other throughout Worcestershire since 2003.

Our team

Worcester Office

Association of Residential Letting Agents
Property Ombudsman Sales
Property Ombudsman Lettings
onthemarket
rightmove
Floor Plan
For Sale / To Let Board
Professional Photos
Social Media Campaign
Video
Accompanied Viewings
Sales Progression
Manage / Negotiate
Windows Display
Property Brochure
Floor Plan
For Sale / To Let Board
Professional Photos
Social Media Campaign
Video
Accompanied Viewings
Sales Progression
Manage / Negotiate
Windows Display
Property Brochure