I initially gave them one star as my husband and myself had not very pleasant experience with a couple of agents in their Kingston office (still left my initial comment at the end). However, they tried to make it right after we made an official complain to the director and our landlord. So I thought they deserve to get reviewed again after all the hard works they've made to resolve our problems. Michael, their Group Managing Director, is very genuine and trustworthy. He visited our place to investigate the issues all by himself and logged everything in details then he put all in action straight away. We were appointed with 2 new agents to look after our issues and they were very helpful and fairly fast in responses. It still took a couple of months to get most of things sorted but that was just because of the bookings with technicians. They were great with follow-ups and fast responses through out the whole process and we are very happy with our place now. I want to say special thanks to Michael for being very kind, genuine and supportive. -------------------------------------------------------------------------------------------Initial review:Utterly disappointed with their service. They don't even deserve one star. The worst agent we've ever dealt with. Recently rented a flat through this agent in Kingston area but had to chase them up for over 2 months for a few issues as soon as we moved in but no one seems to care once they got the money. And there is no such contact/email details for official complain whatsoever on their website or anywhere. How sneaky. Hundreds of calls and emails. Lies after lies then no response. This is totally mis-selling. Maintenance promises on their contract is purely just a lie. Don't trust this agent. Avoid if you don't want to get tons of stress and ruin your new life plan.

Mrs Matsaudza

I have done business with Mark twice on both occasions he was very professional and very helpful ,he has good communication skills, Prompt in getting back to us with any queries we had, During the buying process of the last property, Mark helped me all the way , had problems finding the right conveyances , Mark referred me to a very efficient team who helped me meet the 31/03/15 deadline. He accelerated the buying process, and made sure we got the best deal! I will do business with Mark again , i am in the process of decorating the property and am giving Mark the property for letting , if i decide to sell i am sure Mark will do a good job.

Excellent service from agent and mortgage adviser

Looked after us well. The only downside was that James Barkley left suddenly

We dealt with the Godalming branch of Burns and Webber buying our house and found their professionalism, speed of response and pro-activity top notch. I would like to commend Robbie in particular for making the whole process of buying a house far less stressful than I could ever have imagined.

Very professional

Many thanks for your help. After struggling to find buyers with other estate agents who could complete, for more than a year, I didn't think the sale would happen. Very glad to have gone with Curchods who very professional from the beginning. Not only in finding a buyer but the right buyer. Very happy with the quick email response from Mark to queries, and being active during the negotiations in making sure the sale went through.

Responsive, knowledgable and a pleasure to work with.

Much is said about estate agents and not all ofi the it complimentary but working with Mark has been a pleasure and we have no hesitation recommending him.

The team at East Horsley have been so helpful and informative. They all have a warm and approachable manner. They succeeded in selling our house quickly and for a better price than I had been quoted from anyone else in the village. I would recommend them to anyone.

We sold our house in April this year and from start to finish the Ottershaw staff were professional, friendly and supportive. They secured a great deal for us and actually made what is said to be the third most stressful life event after death and divorce a joy.

Fantastic company. Excellent experience with my dealings with them.

I'm deighted as I was one of those who voted for your award! Justly earned, as I've had a really good experience:no pressure, courteous and friendly service, and I'd definitely recommend you.