Hi Pearl, I am so sorry you've had so many maintenance issues here, and struggled with the owners handyman. This is something we can pick up with you directly and hopefully gather some feedback on what's happened here and if there is anything we could have done to make your stay more enjoyable.

Dear Simon, We're very sorry that you are unhappy with the handling of the situation here. To clarify, we did not manage this property on behalf of the owner, our involvement was only at the end to try and assist in finding an agreement between yourself and the owner in terms of proposed deductions. It's always difficult when two parties have completely opposing views at the end of the tenancy, however, we did our best to offer advice to both sides and find a way to resolve amicably. When this can't be done, it's our job to then guide you towards the TDS dispute service so you can make use of your right to have the case independently adjudicated (as is what happened here). I've reviewed the communication with Sandro and I can see the owner had raised the issue of the flat being sublet as a point against the cost of changing the locks. This tenancy breach, however, was not used to garner agreement for the other deposit charges - I am very sorry if you felt that it was. We wanted to raise all the points we knew the owner would raise at dispute in an attempt to reach an amicable decision for all parties. Hopefully you are happy with the adjudication outcome, and are settled in your new living situation. We wish you the very best in your next property.

Hi Rukshar, I want to offer my sincere apologies that your communications around the issues you've raised here have not been met with immediate response and resolution. This is not our standard of customer service, nor is it our standard of property. Our expectations would be firstly - that any issues were dealt with before you moved in, and secondly - addressed urgently when you raised them. This has been picked up by both our property management team, and as an escalation point, with our Director of Lettings and Property Management, Reagan. This will be addressed as a matter of utmost priority, and I can only apologise again that you've needed to raise these issues here for a response. We will get these issues resolved for you and make sure you can fully enjoy your new home.

Hi Ankita, we are very sorry for the issue around clarity in our inventory clerk's appointment confirmation email. This check-in appointment is scheduled subject to successful references, and unfortunately this was not the case. We are currently doing everything we can to find out and address where the communication fell down here, and we are working on solutions to make this right. We'll contact you offline directly to discuss this further.

Hi Rana, thank you for your review and I'm very sorry to see the one star. I don't see your name in our system so first I'd just like to confirm this is the correct Paramount, as sometimes we get mistaken for another agency outside of London. If this is correct, I would really appreciate the opportunity to find out what went wrong so we can make it right. If you're open to it, please send an email to danielle@paramount-properties.co.uk or give us a call on 020 7644 2344. Thanks again.

Hi Gregor, thank you for your time. We've gathered this one star review is due to an issue with your energy provider having an incorrect tenancy end date. We subscribe to a service called Muuvo whose only purpose is to help our residents … More

Hi Stephen, thanks for taking the time to leave us a rating and I'm sorry to see that its only one star. I would love the opportunity to find out about what happened to see if there's anything we can do to make things right. If you're open to it, please give me a call on 020 7644 2344, or send an email to danielle@paramount-properties.co.uk. Thank you!

Hi Dulwich Flute, thank you for taking the time to leave feedback and I'm very sorry to see that you've not had a great experience. We'd really like the chance to understand what's gone wrong to see if we can make things right. If you're open to it, please contact Reagan at reagan@paramount-properties.co.uk to let us know what didn't go well. If you'd be open to sharing a call, just let us know the best number to reach you on. Thanks again and I hope we can turn this around!

Hi Chloe, we're really sorry that this has been your experience - we understand how frustrating it can be when you find a property you love and it doesn't work out. I spoke to my colleague who you were in contact with and I can see there was a lot of communication back and forth but unfortunately the landlord did make the decision to take the property off the market. That being said communication should always be unwavering, and we would love to know where we could have done better. If you would be open to it I would love the chance to find out where things fell a bit short for you. Please do get in contact with me at danielle@paramount-properties.co.uk!

Hi Natalia, having looked into your deposit release I can see that nothing was deducted, however, I'm sorry to hear that the process felt this way for you. Though we no longer manage this property, we'd still love the opportunity to find out where we could have improved things from your perspective. If you're open to it, please do give my colleague Mehul a call on 020 7644 2307. Until then we wish you the very best in your next home!