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Paramount Properties

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Paramount Properties

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)

1.00 /5

Absolutely horrible, don’t waist your time with this unprofessional agency!

review by saba samary

Reply from agent

Hi Saba, we're really sorry to hear you've had a bad experience. Our consultant Ollie attempted to get in contact a few times when your enquiry came in, but unfortunately he wasn't able to get through. We'd love to help you in your property search so please do get in contact to let us know when would suit you best! Our number is 020 7644 2313.

1.00 /5

Paramount may provide a good service to its landlord but it does not care about its tenants. They constantly "bully" us about matters that is not our issue, I would certainly never rent a place managed by them again. For example, the flat we're in has ventilation issues and a poorly build extension with no adequate heating, hence mould grows on walls of the extended wall every winter. Paramount arranged for a 3rd party to assess the property, and the lady that came told us the property does not have enough ventilation. However as the report is not in the landlord's favour, Paramount never shared the details of the report and instead insist its our "lifestyle issues" and keeps sending me guides on how to clean the mould, and how I should always keep windows open yet at the same time heat the flat to a constant 22C. They would always ignore my emails where I explain that I do keep the windows open while cooking, and the flat is heated. In the end I did clean the mould as it was getting out of control and we have a cat so I was worried for her health. Paramout were clearly unwilling to do anything about it apart from trying to teach me how to do things for them. I'm a landlord myself and would never treat my tenants the same way I have been treated. Its obviously my words against theirs but I know its not my lifestyle, I've lived in many flats over the years and never had mould issues this bad.

review by Tina Chang Liu

Reply from agent

Hi Tina, I'm really sorry that you've experienced this frustration of mould appearing in your property. We want you to feel supported by your Asset Manager in dealing with issues like this, and we're going to look into this straight away. I do want to mention that the well-being of our residents is absolutely a top priority. We work hard to make sure our residents are listened to. When we have an assessment carried out for an issue like this, we act on the recommendations of the experts to make sure we're doing the right thing. We would really appreciate the opportunity to find a resolution, so if you're open to it please do give Reagan a call at 020 7644 2312 (or send her an email at reagan@paramount-properties.co.uk if that works better for you).

1.00 /5

A friend had a very unpleasant experience with this agency.

review by O. O.

Reply from agent

Hi O.O., we would really appreciate the chance to learn more about your friend's experience. We take every opportunity to make sure that all of our customers are happy, and when we hear that someone has had a less than 5-star experience, we will do everything we can to put things right. Please do ask your friend to give us a call at 020 7372 0202, or if it's more convenient, send an email to info@paramount-properties.co.uk. We hope to hear from you!

1.00 /5

NEVER AGAIN! The worst agency I have dealt with in my whole life. Firstly, they created tones of headache when I wanted to end the tenancy agreement earlier after the break-clause term. It took me from March (when I first requested to break it) till June to sort this out. They didn't even give me an option to find replacement myself, but gave preferential option for my flatmate to find a replacement on behalf of me. When I said this situation is causing mental and physical disorders, they said "it is none of our business". Now when I am finally out of the property, I am being charged £800 off my deposit for damages that have happened after I have left. Surely no professionalism, work ethic and sense of responsibility. NEVER AGAIN

review by Adile Deliimam

Reply from agent

Hi Adile, we are sorry that you are experiencing frustration, however, we have made every attempt to work with you while a replacement was found for your tenancy during the beginning of the Covid-19 outbreak. We want to be clear that the landlord manages this property, and we are only holding your deposit as a stakeholder while you negotiate with your landlord and the current tenants over the damages to the property, after which it will be released to the relevant parties. While we understand that things come up unexpectedly, we need to follow procedures to ensure that every tenancy is handled in the best and fairest way for all. We'd be happy to discuss this further from our position as a non-managing agent in this instance. Please do give us a call at 020 7372 0202 or send an email to info@paramount-properties.co.uk.

1.00 /5

One of the worst housing agency I ever came across.

review by Jay Croos

Reply from agent

Hi Jay, unfortunately we cannot find any record of you in our system and none of our team can recollect working with you as a client. We'd really appreciate the opportunity to learn more about why you have left this review as we embrace any opportunity to improve our services. Please do give us a call at 020 7372 0202 or send us an email at info@paramount-properties.co.uk.

1.00 /5

I have been calling over and over and over again for at least ten days now ever since I saw a flat I liked on Rightmove. No one answers the phone. Can’t get through to them. Extremely weird.

review by ن

Reply from agent

Hi lxk, we have a dedicated team answering our phones around the clock and are very surprised to hear that you've been having difficulty getting through! We're sorry that you're having such a frustrating experience, and we'd first like to confirm that you are contacting the correct Paramount as we have had a few mix ups in the past with people having issues with other unaffiliated agencies of the same name. We'd really like to get to the bottom of this for you so we'd be happy for you to get in contact by either giving us a call at 020 7644 2314 or sending an email to spencerl@paramount-properties.co.uk. Best regards, Spencer.

1.00 /5

The worst agency you can come across with. Absolutely terrible. Please do stay away from them or they will rip you off.

review by Syuleyman Deliimam

Reply from agent

Hi Syuleyman, unfortunately we cannot find any record of you in our system and none of our team can recollect working with you as a client. We'd really appreciate the opportunity to learn more about why you have left this review as we embrace any opportunity to improve our services. Please do give us a call at 020 7372 0202 or send us an email at info@paramount-properties.co.uk.

1.00 /5

Dreadful experience so far with Paramount West Hampstead. I do not recommend them at all.

review by Nungi Trout

Reply from agent

Hi Nungi, we're sorry that you feel you haven't had a great experience with us. Unfortunately we cannot find your name in our system and we would really appreciate the opportunity to find out what went wrong. Please do get in contact by either giving us a call at 020 7372 0202 or sending an email to info@paramount-properties.co.uk. We are eager to improve wherever possible.

1.00 /5

My friend had a horrible experience with these guys. Better to avoid and explore alternates.

review by Mohamed Yousuf

Reply from agent

Hi Mohamed, we would really appreciate the chance to learn more about your friend's experience. We take every opportunity to make sure that all of our customers are happy, and when we hear that someone has had a less than 5-star experience, we will do everything we can to put things right. Please do ask your friend to give us a call at 020 7372 0202, or if it's more convenient, send an email to info@paramount-properties.co.uk. We hope to hear from you!