Hi Victoria, we're really sorry this has been your experience with our refurbishment service. Of course time is of the essence with these type of projects, and even with a break for Christmas we would hope to get these out in a timely manner. We'll certainly review the time frames here, and see what can be done to improve customer experience. If you have any more feedback please feel free to send this to Reagan@paramount-properties.co.uk.

Hi Simmien, we're really surprised to hear this as we have many residents renting through us with DSS so it certainly isn't a barrier to renting with us. With that being said, we do have referencing criteria that needs to be met; perhaps … More

Hi Oty, we're really sorry this has been your experience - we've looked through our system and can't seem to find your enquiry anywhere. We'd love the opportunity to find out what's happening here. Please contact us at info@paramount-properties.co.uk!

Dear James, thank you for sharing your feedback with us, pleased to read you had great rental experience with Hannah and also sorry to hear you had issues at the property and that it could not be solved in timely manner, if you would like … More

Hi Hardik, thank you for your review. Not showing up for a confirmed appointment is absolutely unacceptable and not something our team would ever intentionally do. We've looked into this straight away, and unfortunately this appears to be a miscommunication as we never had a confirmed appointment with you. At this time the property you originally enquired about has been let but we're here for you if you're still looking for your next perfect home! We'll do everything we can to find you the right match.

Thanks for taking the time to write a review. It's really helpful for us all to receive feedback and hear about different experiences. We wish you all the best in the flat!

Hi Alex, thank you for taking the time to share your feedback. We're genuinly sorry to hear your experience didn't feel as smooth or responsive as it should have been. We know how frustrating communication gaps and repair delays can be, and we appreciate you highlighting these concerns. While we don't necessarily see this is a true representation of our service during your tenancy, we do take all feedback seriously and as an opportunity improve. If you'd be open to sharing a bit more detail, we'd really appreciate the chance to find out more. If so please send an email to reagan@paramount-properties.co.uk, or give us a call on 020 7372 0202.

Hi SC, thank you for your review and we'd first like to sincerely apologize for your frustrations. We have spoken with our team members who have been involved with your move-in to find out exactly what happened. We can promise you that this will be rectified and you will not have to worry about our response times moving forward. We're going to do everything we can to restore your faith in your experience at your property for the next couple of years!

Dear Christina, We are very sorry that you feel this way, I know my colleague has already reached out to you via email to address these issues with you. We had a member of staff who was extremely new at the time, and we have of course addressed this since. If there is anything else we can help you with in the future then do please let us know.