Paramount Properties
Paramount Properties
(in some cases, not all reviews/testimonials will be displayed)
1.00 /5
1.00 /5
1.00 /5
1.00 /5
1.00 /5
1.00 /5
1.00 /5
I have been trying for over a week to book a viewing. Always goes to the admin team, no one is available! The agent, name Dexter, respond to my email and called me and asked me loads of loads of questions, at the end he missed understand and mixed some questions and simply said 'the landlord is looking for a couple, I said, yes we are a couple! and he said , you know what! there is an offer on the property and I will contact you if that didn't proceed. I am 100% sure that the flat is available! he took it personally and decided to not to give me the viewing just because he didn't liked me! terrible service. LANDLORDS PLEASE AVOID !!!!
1.00 /5
Having rented with Paramount twice and also having a friend who's used Paramount with similarly frustrating experiences, I genuinely cannot fathom why the ratings here are so high. Essentially, anywhere they can find something which they can add a small but not insignificant fee of £25 to £40, they absolutely will. At the point of moving out, they feel far more like an extortion service than a letting agent, charging well over double the market rate for services. £25 for a tiny blue mark which requires one lick of paint on a banister (pictured) and £6 each for 5 light bulbs (especially given that half the bulbs in the house died within two weeks of us moving in, as highlighted to Paramount). This was in a 3rd/4th floor duplex, where some moving marks are unavoidable, even though we used professional movers. Also see pictured "yellow stains to table" which are supposedly shown in the picture. That'll be another £20. The Paramount defence will be that they work with a third party for these check outs, which obviously doesn't mean much as it's pretty clearly in their interest to find miniscule defects they can charge £25+ for. Sadly, at the point of asking for what's left of your deposit back, there is very little you can do but accept these charges, PLUS their double market rate cleaning charges (which they then add VAT to). As a final note, Paramount initially described the kitchen of our new flat as "modern", before insisting that we paid for a dishwasher to be purchased and installed ourselves if we wanted one. Upon leaving six months later, the landlord so generously offered to pay back 75% of the dishwasher price (but none of the installation fees). Two weeks later, the 75% payment still hasn't been received. Odd when Paramount are usually so enthusiastic to insist on payments being made, it doesn't seem to bother them as much when it's an outgoing from their client.
1.00 /5
After two years of tenancy managed by paramount, I'm changing my review to 1 stars ( i would do 0 if I could) They are an absolute nightmare when it comes to your Account Manager to deal with any issues, moving out, inventory, etc Completely landlord-orientated, lack of communication, zero efficiency when it comes to bureaucracy, you will need to deal with different departments for different things and they won't communicate among themselves. I found myself repeating issues and questions over emails, over and over and over. One guy will tell you is fine to do something, then someone else will say the opposite. No transparency and no clarity at all. If you are a landlord, you're in luck. If you are a tenant, pay extra attention to your inventory (inch by inch of your property) and get loads and loads of patience when dealing with your Account Manager. I'm super happy I don't have to deal with them anymore.
1.00 /5
I'm looking to rent and really liked the look of a flat listed with this agency. Tried to get in touch to arrange a viewing but the experience has been nothing short of, for the lack of a better word, odd. I was told to wait for 24 hours (that window isn't small) until an agent got back to me. I had a whole afternoon available so tried again to be told about the same time frame. I had to see if I could manage my schedule and arrange a time to view the flat today so bit the bullet and called the office and again the non-agent personnel started parroting the same stuff about waiting 24 hrs... What?! Sure, you get the message that these people have their priorities somewhere else but to not call a potential client in two days? Common courtesy is one of the things NOT paramount to this business.
Contact details
Sales Phone:
Sales Email:
Opening hours
Monday-Friday: 08:00 - 18:00
Address
150 West End Lane, West Hampstead, NW6 1SD, UK, NW6
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