Dear Lilithz Zafiro This would appear to be a fake review as I cannot locate anyone by your name ever being a tenant of Cameron. If you are a genuine former tenant of Cameron, would you please contact me directly by e-mail at the address below with further details including you real name, property address and dates of occupation to allow me to review your compliant and respond accordingly. Karolina Buczynska Head of Property Management MARLA MNAEA karolina@cameron.co

Dear Carima Thank you for sharing your feedback, although the information contained within your review is far from the truth. You complain about the lack of attention to your maintenance issues, whereas you have failed to report any of these recent issues to Cameron. You have instead elected to report all matters directly to the landlord, therefore completely bypassing Cameron. Although you have chosen to communicate directly with the Landlord you felt it was appropriate to publicly blame Cameron. We have made numerous phone calls to you and your partner since you have posted this review to try and assist you ,however to date, you have failed to respond. Cameron carry out detailed identity checks on any prospective new landlords, tenants, buyers or sellers of property, therefore your suggestion of identity theft is untrue and you bizarrely make this very serious allegation without foundation, fact or evidence. I do trust this clarifies the position. Please contact me directly if I can assist you further. Karolina Buczynska Head of Property Management MARLA MNAEA karolina@cameron.co

Dear A, I have reviewed the maintenance issues reported throughout your stay at the property, and can confirm that, most of these were associated with the common heat/hot water supply which, unfortunately, due to its nature had to be referred to a third party to address. Our staff always aims to provide utmost professional and effective service and tries to conclude any matters referred to us to a mutual satisfaction. I am sorry to hear that you feel that you have not received this level of service. Our staff made arrangements with your consent to access the apartment with notice once you had given notice to leave under the terms of the tenancy. On one occasion you had agreed to leave keys with concierge as you would not be home and that keys will handed back to concierge for your collection once the viewing took place, my colleague was a few minutes late due to traffic. Upon reviewing our records and the professional check in and check out reports, I can confirm that our proposal of charges against your deposit did not include a charge for loose toilet holder. In fact, I note that the proposal was so reasonable and justified that you have accepted it instantly. Ketan Tailor MARLA Lettings Director

Dear Navnav Thank you for your review. I am pleased that we now reached an agreement with regards to your deposit. You have accepted responsibility for the extensive damage you caused to the property and the cleaning charges. It’s a shame that you did not approach Cameron directly with your concerns but choose to resort to Social Media. I take exception to your suggestion that you have not been treated fairly. The all-female and diverse Property Management team at Cameron have always gone the extra mile to assist you in every way possible, as Cameron do with all customers of this Agency. For example, one of my property managers attended site to assist you moving items from the ground floor to your apartment as you were unable to and asked for help. A really good example of Cameron going the extra mile. You have often been very aggressive and rude to members of my team who are simply trying to help you. All telephone calls are recorded and Cameron have cctv in the office with audio and visual recoding capability. Upon review, I have not found a shred of evidence to support your suggestion. Your personal attack on my staff and unfounded accusations are not helpful or in any way true My team are trained property professionals trying to always offer first class customer service to all customers as witnessed by the hundreds of 5 star reviews received to date. Please note, a customer who left a negative review of a legal firm on the Trust Pilot website has been ordered to pay £25,000 in libel damages. Please see the following link:- https://www.bbc.co.uk/news/technology-55981600 Cameron welcome genuine reviews, both good and bad. However, reviewers are fully accountable for the content of their posts and should exercise caution to ensure that all reviews are based on fact and not fiction. If I can assist you any further, please contact me directly. I wish you well in your new home. Karolina Buczynska Head of Property Management MARLA MNAEA karolina@cameron.co

This is a malicious fake review that has been reported to Google for removal Please note, a customer who left a negative review of a legal firm on the Trust Pilot website has been ordered to pay £25,000 in libel damages. Please see the following link:- https://www.bbc.co.uk/news/technology-55981600 Cameron welcome genuine reviews, both good and bad. However, reviewers are fully accountable for the content of their posts and should exercise caution to ensure that all reviews are based on fact and not fiction

This is a malicious fake review which has been reported to Google for removal. Please note, a customer who left a negative review of a legal firm on the Trust Pilot website has been ordered to pay £25,000 in libel damages. Please see the following link:- https://www.bbc.co.uk/news/technology-55981600 Cameron welcome genuine reviews, both good and bad. However, reviewers are fully accountable for the content of their posts and should exercise caution to ensure that all reviews are based on fact and not fiction

Dear Sheraz Thank you for sharing your feedback, although I struggle to understand the reasons behind your review. Your property has been affected by a leak, which was addressed urgently by Cameron, and both yourself and your partner were kept up to date with the progress of the planned repairs. We have also offered you another larger property within the same block to temporarily move in to, as well as organised a tradesman to help you move your belongings to the new apartment. You have accepted this offer. Cameron have been very proactive and accommodating to your needs throughout this process and our communication with yourself and your partner was always totally professional. Your comments regarding the conduct of my team are entirely wrong. The Cameron Property Management staff are doing everything possible to help you and your family. Please note, a customer who left a negative review of a legal firm on the Trust Pilot website has been ordered to pay £25,000 in libel damages. Please see the following link:- https://www.bbc.co.uk/news/technology-55981600 Cameron welcome genuine reviews, both good and bad. However, reviewers are fully accountable for the content of their posts and should exercise caution to ensure that all reviews are based on fact and not fiction Karolina Buczynska Head of Property Management MARLA MNAEA karolina@cameron.co

Thank you for your review Tomasz Your comments regarding the maintenance and cleaning of the balcony are noted. Cameron relied on the independent check in/check out report which stated the balcony was clean, however, I am pleased that this matter has now been resolved. I can also confirm that the Tenancy Agreement was executed in compliance with the Tenant Fees Act 2019. Cameron have no record of ever receiving a legal letter from you. My Property Management Team have also advised that you were extremely abusive on the telephone on more than one occasion, using multiple expletives, a threatening and intimidating manner and making insulting personal comments to the female member of staff who was trying to assist you. I would ask you to desist from such an approach in the future. The Cameron team are property professionals striving to offer the best customer service, as reflected in the hundreds of 5 star reviews received on Google and other recognised review sites. I note that rather than raising a formal complaint, you have immediately resorted to Social Media. Should any matters remain unresolved, please see www.cameron.co for further information regarding our complaints procedure. Nicholas Jordan Managing Director