Dear Mst Bigga, Thank you for taking the time to leave your review. I am very sorry to hear that you feel this way about your experience with us. Cameron always strives to provide the best service possible, and I take concerns like yours seriously. I understand that you raised concerns about the requested work on the property. Please be assured that any issues brought to our attention were resolved promptly. However, there was one outstanding matter that Cameron followed up on multiple times without receiving a response from you. I regret any inconvenience this may have caused but want to assure you that Cameron was proactive in trying to resolve all maintenance concerns. Regarding the notice period, I would like to clarify that you were given two months' notice in full compliance with the required regulations. This timeline is standard practice and is intended to give tenants ample time to make necessary arrangements. Regarding the inventory check and deposit deductions proposal, the property was vacated with wear and tear beyond reasonable expectations. While it is acknowledged that some items were part of the original inventory, the property was assessed based on its condition at the time of your departure. Additionally, the cleanliness of the property at checkout fell short of the expected standard throughout all areas. If you believe any deductions were unfair, we remain open to negotiating the proposal made. However, should Cameron be unable to reach a mutual agreement, either party may escalate this matter further through the proper channels, such as the deposit protection scheme, to ensure an impartial resolution. I also apologise for any confusion or inconvenience caused on the day of your key handover. I would like to clarify that the checkout was always scheduled for 2:00 PM, not 12:00 PM, as mentioned in your review. Cameron has no power to remove any reviews from Google. Your duplicate review is visible under a different but similar profile on the review platform, and we would kindly request that you remove the duplicate review you have submitted. This helps to ensure clarity and fairness on the platform and avoids Google deeming your reviews to be an abuse of their rules. I hope this clarifies the situation and demonstrates our commitment to addressing your concerns. If you would like to discuss this further, please do not hesitate to contact me directly. Karolina Buczynska Director of Property Management & Compliance