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Cameron Estate Agents - West Drayton

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
1.00 /5

We used Cameron to let our first Flat in the UK, as they made it easy to lease a flat for newcomers to this country. It was a nice flat in the Padcroft Development. We moved out of our flat, and we were shocked to see what Cameron wanted to deduct from our deposit for “damages” which we believe to be fair wear and tear. Some of these outlandish charges were: -£20 for furniture indentations in carpet. -£25 for furniture indentations in carpet. -£10 for “few light marks” on flooring. -£20 for light scuffs on skirting. -£20 for Dishwasher door “not closing properly”, even though it closes perfectly normal? -£330 for professional cleaning as we returned flat only in “domestic cleaning standard”. Which included £45 for mattress sanitizing, and £90 for carpet cleaning, which we already did, as requested by landlord. So they wasted our money. They also wanted to charge us: -£10 for kitchen unit hinge detached -£50 for detached kitchen kickboards. Though these were reported to landlord as maintenance request months prior to us moving out, which was never fixed by Cameron during our tenancy. Eventually, we did sort out the issues with Cameron, and they reduced some of the fees, but this left a bad taste in my mouth. We still were deducted charges that I did not believe was fair, but we did not want to wait to go TDS for adjudication as could take 4 months. And I believe the letting agency knows this, and is taking advantage of people. Buyer beware. Greedy letting agency. Though beautiful flats.

Reply from agent

Thank you for you review Owen, I am sorry to hear that you felt dissatisfied with the proposal against your deposit, I can however confirm, that the charges were made based on the impartial check out report clearly outlining liabilities. We understand that the tenants may not always agree with our proposals, and therefore we are always open to discussion, which I note was successful in your case as the final agreement included the cost of professional clean, required due to numerous omissions, and a total of £70.00 compensation. As you have noted yourself, you have been advised of the possibility of having the matter independently adjudicate but decided against it. Karolina Buczynska Head of Property Management

Contact details
Sales Phone:

+44 1895 444424

Opening hours

Unknown

Address

Cameron House, 21-23 High Street, West Drayton, UB7 7QG, UK, UB7

About

Welcome to our West Drayton office. We have been at the heart of the town since The Cameron Group started in 1994, although our current office is not our first. We moved to our present branch in 2017 – a more impressive premises in one of West Drayton’s most prominent positions. We believe a High Street office staffed by friendly experts is still an essential part of estate agency. You can’t underestimate how powerful our eye-catching window displays are - many home movers walk in and book viewings on the strength of what they see in our shop front. Being a West Drayton estate agent with a physical branch also means you can pop in and meet the people behind the name. There’s a warm welcome for all, whether you just want some moving advice, are looking for a property for sale in West Drayton or are a current client of ours needing an update.

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