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Whitegates West Derby

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
5.00 /5

Couldn’t fault the service I received from whitegates I had a property I wanted to rent out and everything was dealt with so quickly and efficiently Kelly kept me up to date regularly and nothing was too much trouble

Reply from agent

Dear Jacqueline Thank you very much for your review and the feedback about Kelly I will certainly share this with her and the rest of the team. It is brilliant when people take the time to share their positive experiences on line. Thank you again Kind Regards Chris, Area Manager Whitegates Huyton & West Derby

5.00 /5

Used whitegates for a purchase and continue to use them to let our property and couldn't fault the service, continuous contact with Mel very professional and she is very knowledgeable, gets back to you straight away and always resolves any issues, has helped our decision in continuing with whitegates for another 12months

Reply from agent

Dear Kelly Thank you very much for your review and the feedback about Mel I will certainly share this with her and the rest of the team. It is brilliant when people take the time to share their positive experiences on line. Thank you again Kind Regards Chris, Area Manager Whitegates Huyton & West Derby

5.00 /5

From start the start all staff have been great quick to reply and extremely friendly. Megan has been amazing and helped out massively greatly team great service

Reply from agent

Thank you for your review regarding Megan we really appreciate this !

5.00 /5

Brilliant service again from Whitegates West Derby regarding managing my property Rebecca has been fantastic with handling all matters concerning the letting and resolving any issues

Reply from agent

Thank you for your honest review.

5.00 /5

First time I've used Whitegates to sell a property, but it won't be the last. My contact Caitlin Suleyman is ultra professional, very responsive and quick to pass on information and deal with queries. To be honest, I've had a positive reaction from the rest of Caitlin's colleagues too, so I'm confident that my property sale is in safe and professional hands.

Reply from agent

John, Thank you for your kind words regarding Caitlin and the rest of the team. Looking forward to hearing from you again soon. Chris Mcgowan Area manager

5.00 /5

Recently had a small issue regarding property that I have leased out for a number of years with Whitegates. A quick email to Melanie (Ryan) in the lettings Dept and the problem was quickly, courteously and professionally resolved. A pleasure to do business with all at the Agency.

Reply from agent

Hi David Thank you for your 5 Star review and kind comments, I will be sure to inform Melanie Chris Mcgowan Area Manager

5.00 /5

I really cannot fault Whitegates estate agents, West Derby, Liverpool. Caitlin Suleyman, Bernadette Connolly, Megan Davies, Lucy Noble and Joseph Harding have looked after me with such kindness and professionalism. The level of service provided from all of the staff is second to none and I'm so glad I chose Whitegates to sell my property. I will not hesitate to use them again and I can wholeheartedly recommend them.

Reply from agent

Hi kurt thank you so much for your kind comments regarding our staff at west derby we really do appreciate this

5.00 /5

Selling a House is recognised as being stressful, however, my very recent experience with Whitegates Estate Agents, West Derby, certainly helped to destress this operation. Caitlin Suleyman was my main contact and kept us informed of all activities on a day to day basis, which resulted in a smooth and successful Sale. Of course there were a few unexpected turns from prospective Buyers, but Caitlin dealt with these in a highly professional, courteous, and timely manner. Many thanks also due to Gail Roberts and Bernie for their help and expertise. This is the 3rd time we've used Whitegates West Derby, and we would highly recommend this professional and dedicated team.

Reply from agent

Hi Elizabeth Thanks so much for your feedback about Caitlin I will share this with her and the rest of the team. Kind Regards Chris, Area Manager Whitegates Huyton & West Derby

5.00 /5

Caitlin is a very polite and professional young women. She always replies very quickly with answers to my queries. And I looking forward to a smooth completion of my purchase. I would highly recommend all the staff at Whitegates Estate Agency

Reply from agent

Hi thank you so much for your feedback regarding Caitlin. we will certainly pass this on to her. We appreciate your feedback.

5.00 /5

We are currently in the process of purchasing our property with Whitegates and couldnt be happier with the service we've received. Our broker is Megan Davies and she's been helpful, informative and professional from the start. We were a bit dubious about using a broker as opposed to our bank, as we didnt know what sort of fees to expect but we met with Megan anyway to find out. The service she provides is well worth the fees she charges (out of respect for her privacy I wont be specific but I will say that they are reasonable and not as pricey as you might expect). She explained the entire process to us from start to finish, she explained not only the conveyancy process but the mortgage application and re-mortgage process, and gave us a realistic timeline for completion. We were shown a comparison of rates from different lenders and weve actually ended up with a better rate than if we had just gone to our bank like we were originally going to. No query that weve had has been too much trouble for her to answer and shes just generally a lovely person to deal with. We have also dealt with Amanda who has been liasing with the seller/sellers solicitor and dealing with chasing up documents and again we couldnt be happier. Weve been kept fully informed of developments on a regular basis. Definitely recommend Megan as a broker, it was absolutely the right decision for us and her services are spot on !

Reply from agent

Hi Toni thank you so much for your detailed and amazing review for Megan and Amanda we really appreciate this , and look forward to progressing your house sale for you

Contact details
Sales Phone:

0151 2560322

Opening hours

Unknown

Address

74 Mill Lane, West Derby, Merseyside, L12 7JB, North West, UK, L12

At our Whitegates West Derby Branch we have a team of staff with over 60 years Estate Agency experience who are pleased to offer help and advice on the Purchase, Sale or Letting of your home. However, we are more than aware that some clients cannot always take time out to visit the office in person, which is why phone calls and e-mails are equally as important as personal visits. <p> Gail Loller, the Franchisee and originally from the area, knows how important her local knowledge is and believes it to be a major factor in helping her and the team to build a Market Leading Branch within the area. <p> Gail's motto has always been 'To aim to treat all Staff and Customers how she would like to be treated herself, at all times'. This she has always implemented, gaining a first rate reputation and recognition from her peers. "Well you don't win the Customer Service Award at your Regional Property Awards without having something special about you"!

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