This is the worst agency I have come across so far. They don't look after their tenants at all. Instead they leave them on mercy of landlords and suggest the landlords the awful tactics to kick the tenants out of the property misinterpret their tenants and serve their business interests only. Discussing your situation before hand to seek help from this agency is like inviting your your demise without calling for it. Was Renting with the agency for last 2.5 yrs because of my job location. Not recommended at all.

Very frustrating and disappointing experience with Grey & Co. They kept showing me different properties and repeatedly told me I had a strong chance of getting the house. They made it sound almost confirmed, so I stopped looking at other options and waited for their response. After wasting several days, they suddenly changed their story and started giving excuses, saying the landlord decided I was not eligible. This happened again and again. Their communication is poor, they give false expectations, and they clearly don’t value people’s time or situation. I would not trust this company again. If you want honest and professional service, avoid Grey & Co.

Absolutely terrible experience with Grey & Co. They wasted my time for days showing me 2 different houses, constantly saying “yes yes, you’ll get this house” and giving false hope. After waiting 3–4 days every time, they suddenly came back with excuses saying the landlord rejected me or that I’m “not eligible.” Completely unprofessional and dishonest service. Instead of being honest from the beginning, they kept dragging things on and making promises they clearly couldn’t keep. It feels like they don’t respect people’s time at all. Very disappointing experience, poor communication, and zero transparency. I would never recommend Grey & Co to anyone looking for a reliable estate agent. They don’t deserve even 0 star

As a mother, I am deeply disappointed with Grey & Co. My baby daughter is only six months old, and we urgently needed a safe place to live. Instead of helping us during such an important and stressful time, they completely wasted our time with false promises and excuses. They showed us several properties and kept saying things like “yes, this should be fine” and gave us hope that we would get the house. Because of this, we waited for days believing everything was moving forward. Then suddenly they came back saying the landlord rejected us or that we were not eligible. It is extremely upsetting to go through this while caring for a six-month-old baby and trying to find a stable home quickly. They showed no urgency, no honesty, and no respect for our situation. Very unprofessional and disappointing experience. I would never recommend Grey & Co to anyone, especially families in urgent need of housing. They need to shut the businesses that’s all they can do !

Highly unprofessional and unreliable. I was planning to use this agency for my rental property, but their complete lack of competence and poor work ethic resulted in a significant financial impact on me. Even though I was a prospective client trusting their professional reputation, they showed zero accountability. I will absolutely never use this agency in the future.

I’m very disappointed with the service I’ve received from Crown Estate Agents. I enquired about a shop in Kippax, but when I viewed the property, it was in a clear state of disrepair and looked nothing like the photos advertised. It was obvious that the images were outdated or inaccurate, which is very misleading. What’s even more frustrating is that I raised this and was told Michelle would call me back — however, weeks have passed and I’ve still not received any response. The lack of communication and follow-up is completely unacceptable. Overall, this experience has been unprofessional and disappointing. Between the misleading listing and poor communication, it’s hard to trust the service being provided.

every property I in choir we've been never want to take people on benefits 50% of the tenants or probably all working people that's why they don't like people on benefits disgusting agency never wanted to help me firstwhen you sit there on the phone and trying to explain to them though required by law you need to have a reason why you do not want to take someone or benefits a landlord Qantas discriminate you because you're on benefits it is of violation of your constitution rights99% of people in the UK can't get a guarantor because they do not know have no family what this agency do not care about this there are lower their landlords to discriminate if they want to guarantor then they should provide you not you provide for one for youlike this discriminate against people on benefits if they don't like people on benefits then on your advert you do not want people on benefitsthe guy was being very augmented on the phone are inquired about the property I said look I can pay 700 pound a month the guy just want you to be rooting arrogant to meway to next month I'm gonna report into the council and saying they do not want to take me because I'm on benefits and I am going to make a report

Rude and unprofessional.

They don’t care about tenants

Unprofessional & disappointing service. Arranged for a valuation & decided to get my house on the market with Crown as it all sounded positive. I called into the local branch & dropped off my keys so they could do my viewings. Two weeks later I’d heard nothing from them so I rang them & they were almost surprised & didn’t have any details regarding my property. No appologies, just explained they would send out the paperwork for me to sign. It never arrived. I arranged to collect my keys from the branch & they asked why!!!! Almost 3 weeks wasted. Absolutely useless company and quite shocking really how bad customer service was. I’ve since put my house up for sale with another company who are doing an amazing job.