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Grey & Co Estate Agents - Wembley

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
1.00 /5

Was saying no properties in search area despite having passed a sign on a house for sale

1.00 /5

Never been so insulted in my life. I casually mentioned that I was moving into the area for a new appointment. Despite having a monthly income of nearly 7 times the rental price, able to provide references and financial standing I was still asked to provide a home owner guarantee. Thoroughly disgusted.

Reply from agent

Thank you for your review Maxi. You stated that you are going to be starting a new job which has a probationary period. As you are aware we work to protect the interest of our Landlords against any potential risk of financial losses. Our policy is clear that in this circumstance we need to have a guarantor.

1.00 /5

Enquired about an apartment with Crown Estate Agents and got a voicemail to phone in if i still wanted to rent this property, just for them to take it off of every property website and tell me they don't have the property.

1.00 /5

I rented from Grey & Co about 4 months ago, as I was desperate for a property, they were very helpful and quick to forward the process and for me to pay the finances. *** HOWEVER, things took a turn for the worst when I informed them that I wanted to vacate and following thru my breakaway clause in the contract. I read the contract thoroughly but when it came to them, they twisted every rule in the contract in their favour I.e the return of my full deposit which they Initially promised at the beginning of the contract that I would receive in full. I now received less than half after reaching out to them multiple times via emails and telephone, I felt ignored and completely misled. I urge you all to NOT rent with Grey&Co as they WORK closely with difficult Landlords who want to squeeze every penny from you. They will smile for you at the beginning but will not honour anything at the end.

Reply from agent

Hello Ghost and thank you for taking the time to update your review from 5* to 1*. I understand at the commencement of the transaction you were very happy. I also understand that when a tenant doesn't get all of their deposit back at the end of the tenancy this can be extremely upsetting, especially when they handed the property back in good condition. However you did sign a contract and when a contract is broken there are penalties to pay. We did not request anymore then was due under the agreement and you were advised of this at point you informed us that you would like to break the contract. Unfortunately we did not hold the deposit your landlord did so we could not control the speed at which this or overpaid rent was returned to you. For that I apologise that it was not dealt with quicker.

1.00 /5

Really disappointed in their service. I contacted as a landlord with a property to let out as they had an identical property up and claimed they had a list of interested applicants that would be very interested in mine. They said they couldn't deal with my query immediately but that someone would call me first thing Monday. I never heard from them. If they treat prospective tenants in the same way I think the chances are you'd lose decent applicants just though poor communication. Would not trust these guys to pass the right messages on at the right point in time. (Basically their main job)

1.00 /5

Clueless. No one knows if a property is sold or not. Can’t arrange a viewing. Incorrect information given. Phone calls never returned. I would not want to entrust them with my house to sell.

1.00 /5

Poor communication No one knows if a property is sold or not. E-mails not replied to.

1.00 /5

Tried twice to get details and reserve a property on a new build estate and been told that Chris would call me back. Both times he has NOT contacted me so he has lost the developer a sale. Very, very poor service.

1.00 /5
Reply from agent

Dear Jose, thank you for taking the time to leave us a review, it would be beneficial for us to know why you have left us a one star review. This will allow us to improve our services in the area that you obviously feel that we have let you down. You can email me directly on abigailgrey@greyandco.co.uk if you prefer or you can respond on here. I do hope to hear from you soon. Regards, Abigail Grey

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Address

604 High Road, Wembley, Middlesex, HA0 2AF, South East, UK, HA0

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