Dear L B, I'm really sorry to hear that you don't feel we care about tenants. I can assure you that is not the case. Be Better is one of our Core Values and if you feel that we have fallen short in our service to you as a tenant then I want to hear about it so that we can 'Be Better'. Please email me directly on abigailgrey@greyandco.co.uk to share your experience with me and I will do my best to resolve the issue. Many thanks, Abigail Grey.